All of the following compoents are a part of the Sigmund Freud's theories of psychology EXCEPT
Cognitive theory offers an approach to psychology that encourages individuals to examine
Errors in their thinking
The most accurate definition of "defense mechanisms" in psychology is
Strategies individuals use to avoid difficult or painful feelings
All of the following statements about renewing the CMA credential are true EXCEPT
The CMA credential is required in order to practice in the medical assisting profession
Which certifying agency allows a medical assistant to use the CMA credential?
Commission on Accreditation of Allied Health Education Programs (CAAHEP)
Which of the following incoming calls should the medical assistant transfer immediately to the physician?
The emergency room calling about admitting an established patient with chest pain
A physician who specializes in disorders of the eye is known as which of the following?
When the medical assistant is preparing to answer incoming calls, what supplies or items should he or she have readily available ?
Appointment book, calender, message pad or notepad, and pen and pencil
The information needed to make a return appointment for an established patient includes all of the following EXCEPT
A patient's neighbor calls, stating that she is concerned about her friend and would like to know what is wrong with the patient The medical assistant should:
Tactfully refuse to release any patient information without the patient's written permission
When responding to a hearing-impaired caller, the medical assistant should
Speak a little more slowly and little more loudly
The best way to handle an unidentified caller who insists on speaking with the physician but refuses to give her phone number or the reason for her call would be to
Ask the caller to send a letter to the physician
To obtain confidential patient information which caller does NOT need a patient's written consent?
Which of the following situations is NOT considered to be a reportable incident?
A negative result for HIV
Which of the following terms means "the thing speaks for itself" when applied to the law of negligence?
Res ipsa loquitur
Which type of insurance would cover the medical expenses of an employee injured on the job?
All of the following are reasons for the proper documentation of procedures performed in a medical office EXCEPT
Information documented in the medical record may be used to reassure an employer about the health of an employee
The Personnel Record Act prohibits an employer from keeping information about
An employee's political affiliation
Which of the following is an example of an open-ended question?
"Would you please describe the exercises you do each day that tend to cause the chest pain you are experiencing?"
All of the following may interfere with a therapeutic relationship between the patient and the healthcare provider EXCEPT:
Which of the following statements would be an example of stereotyping ?
All elderly patients have difficulty walking
Which of the following is NOT considered a special accessibility alteration designed just for disabled patients coming to the physician's office?
Mats on the floors near entryways to prevent patient falls because of wet floors
Which organization registers physicians to prescribe controlled substances?
Drug Enforcement Administration (DEA)
Which of the following terns describes written statements made to damage a individual's reputation?
All of the following actions many result in revocation of a physician's licences EXCEPT:
Prescribing legal drugs
A healthcare agent with durable power of attorney is
The person chosen to make the final decisions about the patient's end-of-life healthcare
The Occupational Safety and Health Act was legislation passed to ensure all of the following EXCEPT:
More control for employers over employee non-worker hours
Which of the following federal agencies was formed as the first attempt to establish consumer protection in the manufacture of drugs and foods?
FDA (Food Drug Administration)
The Clinical Laboratory Improvement Act of 1988 was developed for all the following reasons EXCEPT:
To increase the waiting time for specimen results
All of the following accommodations may be made o comply with the regulation s recommended in the Americans with Disabilities Act EXCEPT:
Replacing stairs with elevators in all buildings
Which of the following terms states that a physician is liable for the negligent actions of any employee working under his or her supervision?
The process of preparing documents by converting dictated physician notes into written documents is called
Which of the following is a pointing device that notifies the user where the next letter, number, or symbol will be placed?
Who owns a patient's medial record?
The information in the record is owned by the patient, and the physician or medical facility that created the record owns the paper medical record.
Medical records are used for all of the following reasons EXCEPT:
To keep track of the patient's financial transactions.
All of the following statements describe strict chronological filing EXCEPT:
The problem list is arranged according to the patient's past history
Which of the following would be considered an example of objective clinical evidence?
High blood pressure, elevated temperature, and swollen ankle
All of the following should be considered when selecting new file cabinets for a medical office EXCEPT:
Whether or not the office uses color-coded files
Which type of mail should be used when proof is needed that patient received a letter sent by physician's office?
Where on an envelope should notations such as "Confidential" and "Personal" be included?
Typed directly below the return address
Which of the following should be placed on the top when sorting incoming mail?
A letter marked "Personal"
Which of the following patients should be seen first if all of them arrived at the walk-in-center at approximately at the same time?
A 56-year-old male with dyspnea
Which of the following coding systems is used to identify and code diseases on insurance claims?
Which terms is used when describing the amount of money owed by the medical office for products and services purchased on credit?
The role of the medical assistant when checking in a patient is to
Confirm office coverage for patient's insurance plan
When an insurance policy pays a percentage of the balance after application of the deductible, it is referred to as
When both parents (married) are covered by health insurance, claims for the family are paid according to the
Which of the following is NOT a federal health insurance program or state health insurance program?
Mrs Lee, a patient of Dr. Chad, is charged $80 for a visit. Medicare allows $60 for this visit and paid $48. Because Mrs. Lee has already met her yearly deductible, how much will she have to pay the physician?
Which volumes of the ICD-9-CM books are needed for coding diagnoses in the medical office?
Volume 1 and 2
Insurance policies that include coverage on a fee-for-service basis are called:
Traditional insurance policies
Which of the following will happen to an insurance claim when the coding is incorrectly entered on the insurance form?
The claim will e denied, and the physician will not receive payment
Which of the following is the final step to the aging and collection process for a patient with private insurance?
Send an overdue notice with the intent of turning the bill over to a collection agency if not paid promptly
Non-duplication of benefits means that:
Benefits will be coordinated between two separate insurance companies
Medical expenses for a patient injured at his or her place of employment should be sent to
Workers' compensation insurance
Which of the following information wold be listed on the front portion of a patient's medicare card?
The name of the beneficiary and the patient's ID number
Which of the following individuals would require the consent of an adult before treatment may be given by a physician?
A 15-year-old girl living with her parents
Which of the following criteria is an example of the clustering style of scheduling?
Scheduling a well-baby clinic for Tuesday mornings from 10:00AM to 11:00AM and performing school physicals one morning per week
Which scheduling style utilizes any method or combination of methods that works best for the individual office?
Which of the following best describes the prior permission or approval needed from an insurance carrier before a patient may be treated or have a specific procedure performed by the physician?
Which of the following would be an example of an accounts receivable?
Charges for a patient's office visit
All of the following are ways to help in the collection process of accounts receivable EXCEPT:
Allowing three months to pass before billing the patient for the office visit
The money collected through contributions to the Federal Insurance Contribution Act (FICA) is used for all of the following EXCEPT:
Which type of insurance is usually purchased to cover catastrophic illness and injuries?
Which law protects consumers by requiring full disclosure of any additional charges that may apply to a bill, such as interest?
Which of the following statements is NOT true about patient referrals?
They may be made without preauthorization from the insurance carrier
Which of the following statements describes a patient advocate?
A liaison between patient and healthcare provider
Which of the following terms may be defined as the science of designing equipment in a workplace to help workers reach maximum productivity and reduce fatigue and discomfort?
Which of these laws or organization developed rules regarding the proper handling of blood products and other infectious material such as wearing gloves, gowns, and goggles?
Center for Disease Control and Prevention
All of the following are requirements for safety in the medical office EXCEPT
Exits marked only in Braille
All of the following statements are true about the encounter form EXCEPT:
An encounter form is considered the universal insurance claim form
After delivering a shock with the AED, the medical assistant should
Immediately resume chest compressions cycled with resure breathing
The medical assistant is protected from liability during an emergency situation for all of the following reasons EXCEPT:
The patient agrees to treatment
The medical assistant is caring for a child with a painful, blistered burn on the arm from a hot liquid. The medical assistant should
Apply ice directly to the burn and keep it there until the pain is relieved
According to basic cardiac life support procedures, which of the following describes appropriate rescue breathing for an adult patient?
One breath every 5 seconds
When using an autoclave, which of the following is the minimum temperature necessary to sterilize medical instruments?
250 (degree F) (121.1 degree C)
Which of the following is one of the agencies that regulates the disposal of infectious waste outside the workplace?
Environmental Protection Agency
When a patient has taken a drug for an extended period of time, the desired effect may lessen or will not occur at all. This is called
Which of the following agencies is responsible for enforcing the Controlled Substance Act?
Drug Enforcement Administration
Which of the following is an effective disinfectant used in the medical office to destroy blood-borne pathogens
Which of the following is an example of a standard precaution for infection control?
Disinfecting the examination table after each patient
Which of the following describes a drug that is not protected by a trademark but is registered by the Food and Drug Administration?
A physician prescribes amoxicillin 500 mg capsules po quid for 10 days. How many capsules should be dispensed?
The food guide pyramid suggests that patients plan a balanced diet by doing all of the following EXCEPT:
Eating more carbohydrates
Which of the following terms means "all of the factors required for infectious disease to spread"
Chain of infection
Which of the following is the first line of defense in the practice of medical asepsis?
The medical assistant is to obtain the history of a patient who is suspected to have active tuberculosis. For protection, which of the following articles is essential for the medical assistant to wear before entering the room?
Calculate the following drug dosage: Ampicillin 0.5g. The unit dose packet reads 250 mg/cap.:
Which of the following types of infection has a quick onset and a short duration, similar to the common cold?
Which of the following are liquid at room temperature and may help reduce blood cholesterol?
Where is the most common intramuscular injection site for infants less that seven month old?
Calculate the following drug dosage:
An infant who weighs 12 pounds 5 ounces is ordered fluconazole qid for
treatment of thrush. The lable reads 150mg in 3cc of suspension. The
recommended range of the medication is 3mg/kg/day. How much should the
infant receive per dose?
A VIS is
A form that explains the safety and efficacy of the vaccine and adverse reactions cause by the vaccine
In which of the following parts of the patient interview should the medical assistant ask the patient about drug allergies?
Past medical history
A newborn's pulse is most accurately measured at which of the following sites?
Over the apex of the heart
If a mass is felt in a patient's neck, the finding is classified as which of the following?
A patient who has orthstatic hypotension should be helped from the supine position to the sitting position to prevent which of the following?
The usual sequence of the general physical examination involves moving?
From the head toward the feet
Which of the following is an instrument used to inspect the inner structures of the eye?
A patient with chronic obstructive pulmonary disease has difficulty breathing. What term indicates this condition?
Which of the following would allow the medical assistant to document a firm, moveable abdominal mass?
Which of the following is the documentation that is gathered regarding a patient's address and insurance information?
The physician orders the medical assistant to draw a blood sample for hematology test and a chemistry test. What is the correct order of draw?
Gold, then lavender-topped
A positive result on a human chorionic gonadotropin (HCG) test in a 23-year-old woman most likely indicates which of the following conditions?
Which of the following refers to a combination of activities designed to ensure reliable valid test results?
Measurement of which of the following is the most effective method to monitor a patient who takes warfarin (Coumadin)?
Prothromboplastin time (PTT)
Which of the following serum levels an be measured to assess a patient's kidney function?
Blood urea nitrogen
A stethoscope is required for a patient reporting which chief complaint?
Constipation and abdominal pain
Which of the following procedures measures the amount of air moving into and out of the lungs?
Spore test monitoring in an autoclave is used to determine
Whether the autoclave is sterilizing instruments properly
Which of the following is the name for the blood pressure valve when the heart is contracting?
How often should medical assistants check the expiration dates on supplies stored in examination rooms?