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100 True/False questions

  1. According to David McClelland's acquired needs theory, which of the following would be LEAST important to an individual with a high need for power?Maastricht Treaty

          

  2. The stage in an organization's change process that involves challenging the status quo by pointing out the ways in which the current system is lacking is known asstatus quo

          

  3. According to Henry Mintzberg, which of the following is NOT a decisional managerial role?Monitor

          

  4. An employee is LEAST likely to attain a goal thatis vague

          

  5. Which of the following best describes a situation where two international firms that are traditionally competitors decide to work cooperatively and modify their products to meet foreign market demands?A standing plan

          

  6. A top-level manager would most likely be involved in devising which of the following goal types?Strategic goal

          

  7. When an employee asks her manager for a salary increase, it is an example ofpersonal power

          

  8. The 14 principles of management were developed bymaking a job more interesting

          

  9. Which of the following is NOT a valid comparison between group decision making and individual decision making?Individual decision-making processes are usually more time-consuming than group decision-making processes.

          

  10. Organizational development would be an example of what kind of plan?Demotion

          

  11. A law mandating that employers make special efforts to promote and hire members of protected groups is known asFrederick Herzberg

          

  12. Which of the following types of management is responsible for monitoring the conversion of inputs to outputs?Operations

          

  13. All of the following EXCEPT which is a criterion for a group to be considered a team?Rewards and their methods of attainment should be uniform for all comparable recipients

          

  14. As a business expands, it will tend to becomeachievable

          

  15. Which of the following is a tool designed to determine an individual's mental and emotional preferences for dealing with common issues?It has a definable chain of command.

          

  16. Which of the following is NOT an effect of an increase in the use of computer technology in the workplace?Implementing programs quickly and inexpensively

          

  17. Bureaucracies are traditionally known for beingformal procedures and rules

          

  18. The European Union was established by which of the following?procedure-based

          

  19. Kyle's manager has passed him over for a promotion many times because she believes that he lacks leadership skills. As a result, Kyle now assumes a passive role when working in a team environment. What is this situation an example of?Pygmalion effect

          

  20. Which of the following explains the relevance of figures that appear on financial statements as well as the relationships between certain figures?Demotion

          

  21. Each of the following helps to encourage innovation EXCEPTDemotion

          

  22. Which of the following would be an example of a change in a restaurant manager's internal environment?Having students take a standardized admissions exam

          

  23. The existing condition in an organization is known as thestatus quo

          

  24. If a college student signed up for a course based on the recommendation of an advisor who has always made wise suggestions in the past, which type of power would the advisor have?Expert

          

  25. Which of the following statements about the laissez-faire style of leadership is valid?It works best with a motivated, experienced and skilled team.

          

  26. An employee's benefits package may include
    I. salary

    II. vacation time

    III. a bonus
    entropy

          

  27. The formal right that a manager possesses to delegate responsibility, make decisions and allocate resources is known asHenri Fayol

          

  28. A decision-making technique that shows a complete picture of several alternative decision paths is called a(n)brainstorming

          

  29. Which type of authority can defy the unity of command principle?Functional authority

          

  30. Reengineering brings about improvement in quality byradically restructuring processes to bring about fast change

          

  31. A tax that is placed on a country's or region's imports and/or exports as a result of a political event is known as a(n)tariff

          

  32. An employee can refer to a work schedule to find out all of the following EXCEPTcanceling the employee worker's compensation insurance

          

  33. Which of the following statements regarding the stages of team development is valid?Teams enter the storming phase with clarity about what their team's mission is.

          

  34. Among the following steps, which would be the first step in the process of seeing if a job candidate is suitable for a position?Management becomes more hierarchical.

          

  35. All managers can be considered to be what type of managers?more hierarchical

          

  36. Laura and Sal are both customer service representatives. Laura works from 8 am to 3 pm daily, and Sal works from 10 am to 5 pm daily. This situation is an example offlextime

          

  37. A system's tendency to go toward inefficiency if left to its own devices is known asresponsibility

          

  38. According to Total Quality Management (TQM), what would the relationship be between a stereo manufacturer and a retail store salesperson that sells the stereo?Products

          

  39. Philip B. Crosby proposed all of the following EXCEPT which in his 14-point program?Overall work output

          

  40. An incentive-based pay system is based on an employee'sperformance

          

  41. Which of the following would NOT be considered a separation?A secretary who can grant approval for use of the conference room

          

  42. Management theorist Peter Drucker believes that which of the following is key to good leadership?Consistency

          

  43. Expert power and referent power can both be described as forms ofpersonal power

          

  44. Which situation would be most likely to require more than one channel of communication?It has a definable chain of command.

          

  45. An electronics company strives to be the first company out with the latest technological advancements. What kind of strategy is it employing?funds that have been allocated to a project

          

  46. Which of the following statements about communication in the workplace is valid?Communication flows upwards, downwards and horizontally

          

  47. A school begins using a computerized database to locate alumni. The initiation of this tracking system represents what kind of change?Demotion

          

  48. Which of the following most likely represents a lapse in business social responsibility?It has a definable chain of command.

          

  49. Which of the following strategies for managing conflict involves calls for a direct verbalizing of the conflict at hand?The employee was not responsible for losing the job.

          

  50. Which management theory most directly addresses the human dimension of the workplace?Communication flows upwards, downwards and horizontally

          

  51. Job enlargement can motivate employees byformal procedures and rules

          

  52. A government-imposed regulation that sets a limit for the importation of a certain product in a given year is a(n)low-level concern with people and high-level concern with production

          

  53. An effective goal should beachievable

          

  54. Which of the following is a network scheduling system designed to speed up the process of project management?PERT

          

  55. Which of the following is an example of an indirectly interactive force in a manager's external environment?Rewards and their methods of attainment should be uniform for all comparable recipients

          

  56. A multinational company has concerns about acquiring the raw materials it needs in a foreign country. Its concerns pertain to which of the following environments?Differentiation strategy

          

  57. The relationship between the positions at a company and its employees can best be determined by consulting a(n)performance

          

  58. Which stage of team development is characterized by conflict and competitiveness?Storming

          

  59. Bureaucracies are characterized byachievable

          

  60. Joseph Juran believed that most quality problems are the fault ofprocedure-based

          

  61. Which of the following is NOT characteristic of an informal organization?It has a definable chain of command.

          

  62. The consistent line of relationships from the top to the bottom of an organization is called theThe impact of illumination on factory worker output

          

  63. Which of the following helps to reduce customer waiting time and costs by properly allocating workstations and human resources?Focus on practical options

          

  64. Which of the following is a criterion for an employee to be eligible for unemployment insurance?Improvement to management information systems (MIS)

          

  65. Which of the following components of an e-business is included under the term e-commerce?Sales

          

  66. A single-use plan is an example of a(n)achievable

          

  67. According to the systems management theory, which of the following would NOT be considered to be an input?Monitor

          

  68. An employee's performance appraisal can be used to justify all of the following EXCEPTMaastricht Treaty

          

  69. Which of the following would be an example of a feedforward control by a university?Having students take a standardized admissions exam

          

  70. Firms that continually evolve and encourage employees to improve performance based on their experiential lessons are calledFocus on practical options

          

  71. A formal statement of complaint about a situation, usually made by an employee or group of employees to management it is called a(n)grievance

          

  72. An organizational culture that emphasizes adherence to authority is most likely characterized by which of the following?Economic

          

  73. Which of the following is NOT one of the elements of an effective reward system?It has a definable chain of command.

          

  74. According to the Blake-Mouton managerial grid model, the authoritarian leadership style is characterized bylow-level concern with people and high-level concern with production

          

  75. The kind of power that lies in the authority granted to a formally assigned position is known asresponsibility

          

  76. An organization is most likely to be decentralized under which of the following circumstances?Strategic goal

          

  77. Which of the following is an example of how a manager can employ boundary spanning?Improvement to management information systems (MIS)

          

  78. Each of the following is a level of Kohlberg's model of moral development EXCEPT:Sequential

          

  79. Which managerial function is characterized by a manager assigning employees tasks and granting them the authority to complete them?It has a definable chain of command.

          

  80. If a team leader believes that a lack of cohesiveness is hurting a team's performance, what would be the most effective action to take?Reward team accomplishments

          

  81. Answering for one's own actions and accepting responsibility for them is known asaccountability

          

  82. Which of the following is NOT a benefit of a company instituting a TQM (Total Quality Management) program?Communication flows upwards, downwards and horizontally

          

  83. Who among the following was NOT a contributor to the quality movement?Frederick Herzberg

          

  84. All of the following EXCEPT which is a result of employees becoming empowered?Management becomes more hierarchical.

          

  85. A team leader accepts credit for his team's successes but blames individual members for failures. What error of perception is he exhibiting?Reward team accomplishments

          

  86. The obligation that an employee is assuming when he accepts an assigned task is known asstatus quo

          

  87. When an employee is downgraded to a job with lesser significance, authority and responsibility, it is known as ais vague

          

  88. Which of the following provides new employees with basic information about the organization for which they are working?It has a definable chain of command.

          

  89. Which of the following individuals would have staff authority?It has a definable chain of command.

          

  90. Which of the following relationships were the Hawthorne experiments originally designed to study?Financial-ratio analysis

          

  91. As a result of outsourcing, all of the following EXCEPT which is likely to decrease?brainstorming

          

  92. Who among the following did NOT develop a theory regarding needs as motivational sources?Henry Mintzberg

          

  93. Which of the following is a characteristic of continuous-process production?
    I. It employs a large labor force.

    II. It has a rigid structure.

    III. It utilizes a highly automated system.
    It has a definable chain of command.

          

  94. At a certain organization, budgets are developed in such a way that each allocation must be justified by how it will contribute to the company's objectives. This arrangement is an example ofMaastricht Treaty

          

  95. A group working together to generate ideas is described asHenri Fayol

          

  96. If a retail sales manager instructs each salesperson to sell at least 12 cell phone plans each day, this would be an example of what kind of goal?Operational

          

  97. Which of the following is exempt from complying with the provisions of Title VII of the 1964 Civil Rights Act which deals with employment practices?A private employer of a 12-person staff

          

  98. Which of the following terms best describes a corporation's hiring policy?Having students take a standardized admissions exam

          

  99. Which school of management focuses on the human-based elements of work?Behavioral

          

  100. A collective bargaining agreement functions as which of the following?status quo