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  1. An inherent problem with functional authority is that it can defy
  2. Which of the following landmark legal cases helped lay a foundation for racial and ethnic diversity in the workforce?
  3. Margo enjoys working in a team environment. If she structures all of her departmental projects as team-based endeavors, what error of perception is she exhibiting?
  4. Mary Parker Follett emphasized all of the following EXCEPT
  5. If a plant manager is told to produce 10,000 units each day, this would be an example of what kind of goal?
    I. Strategic

    II. Tactical

    III. Operational
  6. A plan to make major changes to the processes and culture of an entire organization is known as
  7. Among the following steps involved in a decision-making process, which would be the final step?
  8. When two parties agree to work in a cooperative manner to resolve a labor dispute, it is called a(n)
  9. Which of the following statements about exportation is true?
  10. All of the following are examples of a performance outcome EXCEPT
  11. Which of the following would show an organization's assets at any given point in time?
  12. Human resources activities include all of the following EXCEPT
  13. Which of the following industries is part of a dynamic environment?
  14. What is the major difference between job enlargement and job enrichment?
  15. Collective bargaining occurs between which of the following?
  16. Which of the following statements would a Machiavellian manager most likely make?
  17. A factory employee performing a single assembly-line task on a repeated basis is an example of
  18. Which of the following types of business would mostly likely utilize small-batch production?
  19. An effective goal should NOT
  20. Which of the following refers to a code of organizational conduct that reflects the overall values and principles of a business?
  21. Which of the following statements about flexible scheduling is NOT true?
  22. Which of the following statements is true about an informal organization?
  23. The first management position to which most employees will be promoted is that of a(n)
  24. Managers who possess the leadership traits of being ambitious and perseverant self-starters are said to have
  25. Who is known as the "father of scientific management"?
  26. Which of the following value dimensions emphasizes an institutional or group focus?
  27. Which of the following is an example of change in a university's internal environment?
  28. A formal performance review should be conducted
  29. According to Abraham Maslow's hierarchy of needs theory, which of the following would be most likely to satisfy an employee's esteem need?
  30. A plant manager begins using robots on the assembly line. The initiation of robotics represents what kind of change?
  31. If a soft drink company is always the first to distribute the latest variety of soda it employs a
  32. Which of the following is NOT a reason why a company would consider outsourcing some of its work?
  33. Which of the following refers to the idea that subjects of an experiment alter their behavior in response to the fact that they are being studied?
  34. Companies that wish to compete as world-class organizations should acquire which of the following as a demonstration of their maintenance of a high level of quality?
  35. A written explanation of the tasks that constitute a job and the way in which these tasks should be performed is known as a
  36. A wide span of managerial control is advisable in which of the following situations?
  37. Which of the following statements about the Hawthorne studies is true?
  38. Which of the five basic managerial functions is most likely to involve the human resources department?
  39. Organizational authority can be delegated from
    I. manager to manager

    II. employee to manager

    III. manager to employee
  40. Which of the following is NOT typically the responsibility of a supervisor?
  41. A group of people who work together cooperatively in an effort to achieve a common organizational objective is known as a
  42. The stage in an organization's change process that involves an awareness of the need for a change and the obstacles that will be involved is known as
  43. Which of the following statements is NOT true about conflicts in the workplace?
  44. TQM (Total Quality Management) requires a shift in approach toward control from
  45. Which of the following is NOT a characteristic of a high-performance team?
  46. In any organization, a force of change directed toward solving a problem is known as a
  47. The Program Evaluation and Review Technique (PERT) process identifies the set of dependent tasks that together take the longest time to complete as the
  48. According to Frederick Herzberg's two-factor theory, which of the following would be a hygiene factor?
  49. A work schedule is a tool that can help to ensure that
  50. Which of the following are advantages of promoting an employee from within?
    I. It saves on recruitment costs.

    II. The employee is already familiar with company policy.

    III. It brings in fresh talent and new ideas
  51. Which of the following would be most useful to a purchasing manager in determining which office machine will pay for itself most quickly?
  52. Which of the following is the first step in problem solving?
  53. The NAFTA regional trading bloc is composed of which of the following?
  54. The kind of power that is invested by employees in a leader whom they admire and wish to emulate is known as
  55. Henri Fayol is responsible for developing the
  56. A small, independent in-house network that allows a group of on-site employees to have access to the same project is known as a(n)
  57. Which of the following refers to an individual who promotes the development of an innovative product within an organization?
  58. Bureaucracies are NOT characterized by
  59. When a manager delegates tasks to her subordinates, it is an example of
  60. Which of the following ensures protection for corporate whistle-blowers?
  61. A company that is the first to bring the latest trendy garments to the marketplace is most likely to have what kind of structure?
  62. Which of the following is an example of an intrinsic reward?
  63. According to the Blake-Mouton managerial grid model, the impoverished leadership style is characterized by
  64. Which of the following do organizations implement so that employees will maintain a certain level of quality in their work?
  65. Which of the following is a benefit of a functional structure?
  66. The obligation that an employee assumes when accepting an assigned task is known as a(n)
  67. The first phase of a company training program generally focuses on which of the following?
  68. In order to be legal, a skills test administered to a job candidate must
  69. A multinational company is concerned that its slogan will not deliver the proper message to customers in a foreign market. Their concern is about which of the following environments?
  70. At a certain organization, low-level managers create budgets that are then passed along to higher levels of management for approval and adjustment. This arrangement is an example of
  71. Which of the following refers to an individual who exposes corporate misconduct?
  72. The package that includes an employee's salary and benefits is known as
  73. When organizations mandate that managers adhere to company policy when making decisions, the result is that
  74. Which of the following terms is also known as horizontal job loading?
  75. Which of the following is a characteristic of a functional team?
  76. The average manager spends the majority of his or her time engaged in which of the following activities?
  77. If an employee receives additional financial compensation beyond a salary, it is called a
  78. A mechanistic structure would be LEAST likely to have which of the following characteristics?
  79. The list of steps that an employee must follow in completing an assigned task is known as
  80. The ability to garner the respect and cooperation of employees to achieve an organization's goals is known as
  81. According to Henry Mintzberg, managerial roles fall into which of the following three categories?
  82. A transactional leader may guide her subordinates by
    I. offering rewards for actions aligned with goals

    II. punishing undesirable behaviors

    III. constantly shifting standards
  83. Upon what types of power does a transactional leader mostly rely?
  84. Before a British motor vehicle company can sell its cars with right-side steering to an American partner company, it changes the side of the steering wheel in the car. This partnership is an example of a(n)
  85. Which of the following is a result of employees becoming empowered?
  86. According to the Total Quality Management definition of a customer, who among the following would be considered a customer of a dress manufacturer?
  87. In a dynamic, fast-paced environment, the most efficient way of bringing about improvement in quality would be through
  88. Which of the following strategies for managing conflict involves playing down differences among parties?
  89. The ability of a system to total more than the sum of its parts is known as
  90. Which school of management focuses on the single best way to perform and manage tasks?
  91. Which of the following statements about employees in an organization is LEAST often true?
  92. According to Larry Greiner's organizational development theory, which of the following is NOT one of the stages of growth?
  93. The physical support system for the economic activities of a country is known as its
  94. All of the following are valid factors in determining the suitability of a candidate for an entry-level job EXCEPT requiring
  95. An e-business that charges customers an ongoing fee at regular intervals for unlimited access to products or services is following which type of model?
  96. Which of the following is NOT one of the basic principles of TQM (Total Quality Management)?
  97. Product development refers to which of the following?
    I. Creation of new products

    II. Improvement of existing products

    III. Alteration of old products
  98. Which of the following statements about e-mail and the work environment is true?
  99. Which of the following goals is most likely to produce the desired results?
  1. a Roles and responsibilities are flexible.
  2. b Process-oriented
  3. c joint venture
  4. d Establish an evaluation and control system
  5. e Frederick Taylor
  6. f disciplining employees
  7. g bottom-up budgeting
  8. h compensation
  9. i Classical
  10. j prompt decision-making
  11. k Smoothing
  12. l There is increased productivity.
  13. m Balance sheet
  14. n unfreezing
  15. o downward communication
  16. p Unions and employers
  17. q I and III only
  18. r organizational development
  19. s driver
  20. t Projection
  21. u Define the problem
  22. v ISO 9000 Certification
  23. w Whistle-blower
  24. x Decisions are more consistent from manager to manager
  25. y It is composed of employees from a number of hierarchical levels.
  26. z Job security
  27. aa be very difficult to achieve
  28. ab Focus on only a few functional areas of the organization
  29. ac low-level concern with people and low-level concern with production
  30. ad annually or biannually
  31. ae Electronics
  32. af Needs assessment
  33. ag I and II only.
  34. ah synergy
  35. ai employee satisfaction level
  36. aj Management becomes more decentralized.
  37. ak Communication
  38. al Business e-mails should be concise.
  39. am The Hawthorne studies demonstrated that an increase in productivity is a direct result of a worker-friendly supervisory system.
  40. an responsibility
  41. ao unity of command
  42. ap 14 principles of management
  43. aq Hawthorne effect
  44. ar It emphasizes personal relationships.
  45. as command-style hierarchies
  46. at job description
  47. au Social and cultural
  48. av Organic
  49. aw procedure
  50. ax Employees are only concerned with their wages.
  51. ay Salesperson selling the dress
  52. az work is completed by a certain point in time
  53. ba Coercive and reward
  54. bb A promotion
  55. bc supervisor
  56. bd An exporter sells its products to a foreign broker.
  57. be Increase sales capacity by 6% while maintaining current staffing levels.
  58. bf Canada, Mexico, and the United States
  59. bg Print shop
  60. bh Sarbanes-Oxley Act
  61. bi only assess skills that pertain to the job in question
  62. bj Ethics
  63. bk Job enlargement
  64. bl differentiation strategy
  65. bm Informational, interpersonal, and decisional
  66. bn critical path
  67. bo It does not want to lay off any employees.
  68. bp Decentralized control
  69. bq Payback analysis
  70. br Product champion
  71. bs Devising long-term strategic plans for the department
  72. bt bureaucratic to decentralized
  73. bu initiative
  74. bv referent
  75. bw bonus
  76. bx Staffing
  77. by Standards
  78. bz reengineering
  79. ca I and II only
  80. cb Collectivism
  81. cc a specific gender
  82. cd The organization has established operating procedures.
  83. ce They must result in a win-lose situation.
  84. cf leadership
  85. cg negotiation
  86. ch Brown v. Board of Education
  87. ci Subscription model
  88. cj Personal Development
  89. ck Employees can make up their weekly schedules as they go along.
  90. cl I, II, and III
  91. cm III only
  92. cn infrastructure
  93. co Only job enrichment provides the employee with increased authority and responsibility.
  94. cp team
  95. cq "The ends justify the means."
  96. cr work specialization
  97. cs LAN
  98. ct Selection
  99. cu Raising admissions standards