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6 Multiple choice questions

  1. unwanted Internet advertisements or e-mails
  2. a person or organization that may be receptive to a sales pitch
  3. a collection of information that is generally stored on a computer and organized for sorting and searching
  4. reading messages and getting a feel for discussions on a Web site, newsgroup, or the like, without participating in the online conversation
  5. company-wide policies, practices, and processes a business uses with its customers to generate maximum customer satisfaction and optimal profitability
  6. everything a business does to keep the customer happy