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20 True/False questions

  1. Show and TellWhat is step 6 of the 10-step consultation method?

          

  2. keyIf you have clients who are habitually _____, it is recommended that you ask them to arrive earlier than their actual appointment time.

          

  3. intake formPeople who create conflict wherever they go typically do so because they are feeling _____.

          

  4. guestsInstead of the term "client", patrons of day spas are commonly called what?

          

  5. reflective listeningThe act of sharing information between two people (or groups of people) so that the information is successfully understood.

          

  6. suggest a mini relaxation service"needs assessment"; the verbal communication with a client that determines what the client's needs are and how to achieve the desired results.

          

  7. trustInstead of the term "client", patrons of day spas are commonly called what?

          

  8. make the client happy enough to pay for the service and return in the futureIf, during a discussion, a client is revealing increasingly personal details, it is recommended that you change the subject or ______ to help take her mind off of her troubles.

          

  9. effective communicationThe act of sharing information between two people (or groups of people) so that the information is successfully understood.

          

  10. clientsInstead of the term "client", patrons of day spas are commonly called what?

          

  11. sensitivePeople who create conflict wherever they go typically do so because they are feeling _____.

          

  12. slangIf you have clients who are habitually _____, it is recommended that you ask them to arrive earlier than their actual appointment time.

          

  13. think of possible solutions"needs assessment"; the verbal communication with a client that determines what the client's needs are and how to achieve the desired results.

          

  14. insecureAs a cosmetologist, do not attempt to fulfill the role of ______, career guide, parental sounding board, or motivational coach for your clients.

          

  15. lateIt is best to avoid using ______ terms when conversing with clients.

          

  16. diplomaticallyIf you have clients who are habitually _____, it is recommended that you ask them to arrive earlier than their actual appointment time.

          

  17. Client Consultation"needs assessment"; the verbal communication with a client that determines what the client's needs are and how to achieve the desired results.

          

  18. counselorAs a cosmetologist, do not attempt to fulfill the role of ______, career guide, parental sounding board, or motivational coach for your clients.

          

  19. honorificWhen you meet an older client for the first time, it is recommended that you address her with a ______, such as "Mrs. Smith."

          

  20. hair colorWhat is NOT primary criteria to consider when suggesting hairstyle options to a client?