"needs assessment"; the verbal communication with a client that determines what the client's needs are and how to achieve the desired results.
The act of sharing information between two people (or groups of people) so that the information is successfully understood.
Listening to the client and then repeating, in your own words, what you think the client is telling you.
People who create conflict wherever they go typically do so because they are feeling _____.
make the client happy enough to pay for the service and return in the future
In handling a client who is dissatisfied with a service, what is the ultimate goal?
To earn clients' ______ and loyalty, you should set aside a few minutes to take new clients on a quick tour of the salon, smile, and be yourself.
If a client requests a specific cut or color that she has seen on a celebrity, you should _____ explain whether the look is right for the client.
If you have clients who are habitually _____, it is recommended that you ask them to arrive earlier than their actual appointment time.
When you meet an older client for the first time, it is recommended that you address her with a ______, such as "Mrs. Smith."
As a cosmetologist, do not attempt to fulfill the role of ______, career guide, parental sounding board, or motivational coach for your clients.
suggest a mini relaxation service
If, during a discussion, a client is revealing increasingly personal details, it is recommended that you change the subject or ______ to help take her mind off of her troubles.
You should be open and honest in all of your communications with coworkers, but you must also be ______ to circumstances in which being direct would be hurtful.
think of possible solutions
When you need to speak with your manager about an issue or problem, it is recommended that you ______ beforehand.