Milady Chapter 31 // Cosmetology flashcards |

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Client Base

Customers who are loyal to a particular cosmetologist

Commission

A percentage of the revenue that the salon takes in from services performed by a particular cosmetologist, usually offered to that cosmetologist once the individual has built up a loyal clientele

Job Description

Document that outlines all the duties and responsibilities of a particular position in a salon or spa.

Retailing

The act of recommending and selling products to your clients for at-home use

Ticket Upgrading

"upselling services"; the practice of recommending and selling additional services to your clients.

another stylist in the salon

It is recommended that you select which of these people as a role model?

serving your clients

The number one thing to remember in a service business is that your work revolves around ________.

striving to help

Being a good team player means ______.

25-60 percent

The common range for commissions is ______.

while she is still in the salon

When is the best time to think about getting your client back into the salon?

salary plus commission

Which payment structure is often used to motivate employees to perform more services, thereby increasing their productivity?

15 percent

The usual amount to tip is _____ of the total service ticket

ticket upgrading

The practice of recommending and selling additional services to your clients.

client base

Customers who are loyal to a particular cosmetologist

retailing

The act of recommending and selling products to your clients for at-home use.

Salary Specifics

What does a job description NOT outline?

salary

What is usually the best form of compensation for a new salon professional to start out?

fail to pay back a loan

If you default, it means that you _________.

working more hours

What is a recommended method of increasing your income?

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