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30 True/False questions

  1. 3. Because of the legal climate, there may be a tendency for some organizations to:

    A. shy away altogether from teams or committees that include non-union employees
    B. embrace teams or committees that include rank-and-file employees
    C. shy away altogether from teams or committees that include rank-and-file employees
    D. embrace teams that have members who are pro-union
    Ans: The project or employee team may be ad hoc, assembled for a specific one-time task, or it may be ongoing, consisting of permanent or rotating membership and handling a certain kind of business or problem on a regular basis (for example, the safety committee).

          

  2. 15. What is the essential ingredient necessary for the long-run success of a total quality management (TQM) undertaking?Ans: The essential ingredient for long-run success of TQM is the visible commitment and participation of top management.

          

  3. 11. What are the two general types of teams commonly encountered in the workplace?Ans: The two types of teams are: the project team or employee team, a group that is assembled for a specific purpose; and the departmental team, a group of employees and a supervisor.

          

  4. 23. Why is it that we can say there is a direct relationship between productivity and quality?Ans: D
    Page: 211

          

  5. 2. What did the popularity of Total Quality Management programs spur?

    A. less emphasis on participative management
    B. greater emphasis on productivity
    C. greater emphasis on participative management
    D. less emphasis on productivity
    Ans: C
    Page: 210
    P

          

  6. 28. What is the ongoing challenge of team building?Ans: The ongoing challenge of team building is to encourage a diverse collection of people to think and behave as a single entity rather than as a collection of individuals.

          

  7. 30. Why is the maintenance stage of team building necessary?Ans: The maintenance stage of team building is necessary because the previous stage, maturity, is not a fixed destination; it is a state of existence that must be maintained or it will deteriorate.

          

  8. 22. What are two critical conditions, completely under the control of management, that must exist for successful team building and functioning?Ans: Two commonly occurring shortcomings of teams are: Some team members are unwilling to set aside position and power for the sake of the team; and Unequal levels of knowledge and ability among members can lead some to dominate and others to become overwhelmed.

          

  9. 21. What are the five stages of team building?Ans: The five stages of team building are Formation, Disequilibrium, Role definition, Maturity, and Maintenance.

          

  10. 27. What is cross-training?Ans: Cross-training is the process of having a number of employees who are roughly equal in pay grade learn each other's to provide increased interest and challenge for the employees and increased flexibility for the group as a whole.

          

  11. 10. In any activity, productivity is represented by a relationship between:

    A. input and outsourcing
    B. input and output
    C. revenue and gross profit
    D. supply and demand
    Ans: B
    Page: 214

          

  12. 16. What is the result if the output of a process is increased while input is held constant or decreased and quality is held constant?Ans: The maintenance stage of team building is necessary because the previous stage, maturity, is not a fixed destination; it is a state of existence that must be maintained or it will deteriorate.

          

  13. 6. This may well be the key to continuing increases in quality, efficiency, and productivity:

    A. increased supervision
    B. employee participation
    C. employee benefits
    D. more autonomy in the workplace
    Ans: When output is increased while input is held constant or decreased and quality is held constant, productivity is increased; this is accomplishing more with the same or less.

          

  14. 5. What must we recognize about teams or committees as they grow in size?

    A. more ideas come to the table
    B. a broader range of ideas will develop from those without skills
    C. become unwieldy
    D. become innovative
    Ans: C
    Page: 201

          

  15. 29. What is job enhancement?Ans: Cross-training is the process of having a number of employees who are roughly equal in pay grade learn each other's to provide increased interest and challenge for the employees and increased flexibility for the group as a whole.

          

  16. 7. When did the issue of quality became a fashionable business term?

    A. in the 1970s
    B. in the 1980s
    C. in the 1990s
    D. in the 2000s
    Ans: C
    Page: 201

          

  17. 17. What does the acronym TOPS stand for in quality improvement activities?Ans: The principal factors influencing productivity and quality are: capital investment; technological change; economies of scale; work methods, procedures, and systems; and knowledge and skill of the workforce.

          

  18. 18. What potential problems can arise when non-managerial employees on a team constitute the majority of team membership?Ans: The essential ingredient for long-run success of TQM is the visible commitment and participation of top management.

          

  19. 9. Who do managers learn about management mostly from?

    A. formal education
    B. other managers
    C. from prior work experience
    D. training
    Ans: B
    Page: 212

          

  20. 25. What are two commonly occurring shortcomings of teams?Ans: The ongoing challenge of team building is to encourage a diverse collection of people to think and behave as a single entity rather than as a collection of individuals.

          

  21. 13. The project or employee team may be found in either of what two sub-types?Ans: The project or employee team may be ad hoc, assembled for a specific one-time task, or it may be ongoing, consisting of permanent or rotating membership and handling a certain kind of business or problem on a regular basis (for example, the safety committee).

          

  22. 14. How may productivity be represented for any process or activity?Ans: In any activity productivity may be represented by a relationship between input and output; that is: Output/Input (the ratio of output to input) = Productivity

          

  23. 26. Why is it said that it is not possible for the manager to motivate employees directly?Ans: The essential ingredient for long-run success of TQM is the visible commitment and participation of top management.

          

  24. 8. This ordinarily concentrated on finding defects, rejecting defective products, and altering processes so fewer defects were produced:

    A. Total Quality Management
    B. Organizational effectiveness
    C. Self-inspections
    D. Quality control
    Ans: D
    Page: 211

          

  25. 12. What are the principal factors influencing productivity and quality?Ans: The five stages of team building are Formation, Disequilibrium, Role definition, Maturity, and Maintenance.

          

  26. 19. What kinds of issues are majority-employee teams legally prohibited from addressing?Ans: The two types of teams are: the project team or employee team, a group that is assembled for a specific purpose; and the departmental team, a group of employees and a supervisor.

          

  27. 20. What must be done before soliciting membership up from when establishing a team or committee?Ans: Clarify up front that it is not intended as an employee channel to management, have a clear mission or charge in place before soliciting team membership, and identify the team's functions and limits before any team activity begins.

          

  28. 24. What is the difference between "quality control" and "quality assurance?"Ans: The principal factors influencing productivity and quality are: capital investment; technological change; economies of scale; work methods, procedures, and systems; and knowledge and skill of the workforce.

          

  29. 4. What should not receive all the blame for diminishing the effectiveness of employee teams or committees in corrections?

    A. lawyers
    B. laws
    C. wardens
    D. litigation
    Ans: D
    Page: 203

          

  30. 1. Which members compose the departmental team?

    A. managers and supervisors
    B. employees and a supervisor
    C. employees and human resources
    D. managers and human resources
    Ans: B
    Page: 201