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30 Multiple choice questions

  1. Ans: The maintenance stage of team building is necessary because the previous stage, maturity, is not a fixed destination; it is a state of existence that must be maintained or it will deteriorate.
  2. Ans: The project or employee team may be ad hoc, assembled for a specific one-time task, or it may be ongoing, consisting of permanent or rotating membership and handling a certain kind of business or problem on a regular basis (for example, the safety committee).
  3. Ans: When output is increased while input is held constant or decreased and quality is held constant, productivity is increased; this is accomplishing more with the same or less.
  4. Ans: The essential ingredient for long-run success of TQM is the visible commitment and participation of top management.
  5. Ans: The two types of teams are: the project team or employee team, a group that is assembled for a specific purpose; and the departmental team, a group of employees and a supervisor.
  6. Ans: B
    Page: 201
  7. Ans: Depending on the kinds of problems or issues addressed, there are potential legal problems when non-managerial employees make up the majority of team membership.
  8. Ans: Two commonly occurring shortcomings of teams are: Some team members are unwilling to set aside position and power for the sake of the team; and Unequal levels of knowledge and ability among members can lead some to dominate and others to become overwhelmed.
  9. Ans: D
    Page: 211
  10. Ans: Job enhancement is the process of rearranging job requirements to provide a mix of tasks and more varied responsibility to provide greater interest and thus improved job satisfaction. Also referred to as job enrichment.
  11. Ans: In any activity productivity may be represented by a relationship between input and output; that is: Output/Input (the ratio of output to input) = Productivity
  12. Ans: Cross-training is the process of having a number of employees who are roughly equal in pay grade learn each other's to provide increased interest and challenge for the employees and increased flexibility for the group as a whole.
  13. Ans: B
    Page: 212
  14. Ans: The ongoing challenge of team building is to encourage a diverse collection of people to think and behave as a single entity rather than as a collection of individuals.
  15. Ans: C
    Page: 201
  16. Ans: The five stages of team building are Formation, Disequilibrium, Role definition, Maturity, and Maintenance.
  17. Ans: TOPS stands for Team Oriented Problem Solving.
  18. Ans: C
    Page: 210
  19. Ans: The principal factors influencing productivity and quality are: capital investment; technological change; economies of scale; work methods, procedures, and systems; and knowledge and skill of the workforce.
  20. Ans: D
    Page: 203
  21. Ans: This is said because all true motivation is actually self-motivation, arising from within the individual; the best the manager can do is foster conditions under which the employees can become self-motivated.
  22. Ans: Quality control concentrates on finding defects, rejecting defective products, and providing information with which to alter processes to would produce fewer defects; quality assurance consists largely of scrutinizing records to detect departures from some established standard.
  23. Ans: B
    Page: 202
  24. Ans: By law, employee-majority teams may not deal with issues describable as "terms and conditions of employment"; these matters, including wages, benefits, working conditions, etc., are legally the province of labor unions.
  25. Ans: C
    Page: 204
  26. Ans: Clarify up front that it is not intended as an employee channel to management, have a clear mission or charge in place before soliciting team membership, and identify the team's functions and limits before any team activity begins.
  27. Ans: We can say there is a direct relationship between productivity and quality because changes in one of these two characteristics are usually reflected by changes in the other.
  28. Ans: B
    Page: 205
  29. Ans: Management must ensure the presence of shared power and authority and facilitate increased employee participation.
  30. Ans: B
    Page: 214