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  1. LE704.1. Describe the components of the communication process between individuals.
  2. LE704.11. Identify how self-talk and self-evaluation assist the officer in communicating professionally with the community.
  3. LE461.2. Describe strategies for conflict resolution an officer may use in a volatile incident.
  4. LE704.6. Describe an individual's cultural influences that can affect interpersonal communications with an officer.
  5. LE704.13. Explain how an officer should professionally communicate with individuals from a diverse community.
  6. LE704.4. Describe how nonverbal communication can help an officer communicate effectively.
  7. LE704.7. Explain techniques for evaluating an individual's verbal and nonverbal communication
  8. LE704.9. Explain how officers must convey a positive self-image when interacting with the community.
  9. LE704.12. Explain the role of professionalism and courtesy when meeting the community's expectations of a law enforcement officer.
  10. LE704.2. Describe the characteristics of an officer who communicates effectively.
  11. LE824.4. Identify the characteristics of sovereign citizens.
  12. LE704.8. Recognize potential and actual barriers to effective communication when interacting with the community.
  13. LE704.5. Explain how eye contact can relate to an individual's emotional state when communicating.
  14. LE704.10. Define a command presence as a form of nonverbal communication.
  1. a ...
  2. b avoiding eye contact with an officer may mean the person is shy, uneasy, shameful, fearful, or guilty. Looking directly at the officer may indicate that the person is truthful or challenging. If a person takes quick or cautious peeks at the officer, he or she may be seeking approval from the officer.
  3. c 1. Separate the involved people, making sure they are in a safe location.
  4. d Self-talk strategies for a law enforcement professional include recalling skills and information learned during training, applying agency policies and procedures, and thinking through a professional response.
  5. e Your appearance is the first nonverbal message you give upon arriving at a scene. Keep your uniform clean and pressed and your shoes shined. Maintain your personal hygiene
  6. f the speaker must transmit a message (a request, an order, a question, or a description) in a form that the receiver/listener understands. e listener then acknowledges the message by providing feedback or responding, then becoming a speaker as well. a listener most effectively understands when the sender speaks clearly, using the proper tone of voice and rate of speech.
  7. g Barriers include personal prejudices, stereotyping, and racial or ethnic slurs. Miscommunication may occur as a result of age or generational differences. Language differences, profane or derogatory language, and disrespectful hand or body gestures can also serve as communication barriers. personal, environmental, and situational distractions can also disrupt accurate communication.
  8. h the community expects officers to behave in a courteous, efficient, and accessible manner, treating all people impartially with consideration and compassion. Officers can build community trust in local law enforcement by upholding the legal rights of citizens without bias.
  9. i Command presence is an officer's demeanor and confidence exhibited by personal appearance, erect posture, alertness, and attention to surroundings. Command presence is an officer's most valuable nonverbal tool, and you develop it through a combination of training and self-confidence.
  10. j need for public respect, support, and cooperation is essential when providing effective law enforcement services. Learn the demographics and social characteristics of the community to demonstrate a willingness to learn about different groups, and show a willingness and sincere interest in positive public relations.
  11. k Culture can influence interpersonal interaction reactions, such as someone avoiding eye contact. One group might consider certain mannerisms and gestures to be appropriate, while another group might consider them extremely rude. an officer's eye contact can either intimidate the listener or indicate concern and openness
    Certain cultures view eye contact as a sign of disrespect or aggression
  12. l listen attentively, ask questions to determine if the person understands, and observe facial expressions that show agreement or confusion. You may also watch for gestures, such as shoulder shrugging instead of a verbal response, which may indicate a lack of understanding
  13. m people communicate nonverbally through posture, muscle tension, facial expression, and even how long it takes a person to respond to a question.

    Crossed arms or legs may indicate deception or defensiveness.

    Sweating, rapid breathing, fidgeting, or blinking may indicate nervousness.

    anger is sometimes demonstrated through clenched fists, pacing, clamped teeth, or a clear unwillingness to communicate.

    When a person is nervous or withholding information, he or she might rock back and forth.

    Frowns can show displeasure, uneasiness, or confusion.

    Smiles may indicate pleasure, confusion, or failure to understand.

    A lack of obvious emotion may indicate shock, fear, not hearing or understanding, or a sociopathic personality.

    a receptive person who feels at ease with the officer and the situation may have a relaxed posture with arms down by the side or comfortably in the lap.
  14. n an officer's beliefs and values help establish his or her attitude and level of respect for another person, group, or event.