Florida Basic Recruit Training Program (Chapter 3) flashcards |

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  • Communication

    ___ involves the exchange of messages, verbally and nonverbally, through signals or writing. (Pg. 104)


    ___ methods include spoken or written language, gestures, facial expressions, and body movements. (Pg. 104)


    A ___ is the person who transmits a message to a receiver. (Pg. 104)


    A sender is also known as a ___. (Pg. 104)

    Speaker (sender)

    The ___ must transmit a message (a request, an order, a question, or a description) in a form that the receiver/listener understands. (Pg. 104)


    A ___ is a person who receives a message from a sender then acknowledges the message and provides feedback. (Pg. 104)


    A receiver is also known as a ___. (Pg. 104)

    Listener (receiver)

    A ___ most effectively understands when the sender speaks clearly, using the proper tone of voice and rate of speech. (Pg. 104)

    The communication process

    Source, message, receiver, and feedback are all terms that describe the ___. (Pg. 104)


    ___ will help you stay emotionally strong, even under significant stressors. Know your strengths and weaknesses, and exhibit restraint through the appropriate use of a professional attitude, personal resolve, and lawful behavior. (Pg. 104)


    ___ is the understanding of one's own nature, character, abilities, motives, and limitations. (Pg. 105)


    ___ promotes self-control, especially when the officer is dealing with emotional triggers. (Pg. 105)


    Demonstrate ___ by showing consideration, respect, and cooperation when interacting with others. (Pg. 105)

    Courtesy and professionalism

    ___ and ___ go hand in hand when interacting with citizens and other law enforcement professionals. (Pg. 105)

    Active listening

    To use ___, repeat to the speaker what you have heard by restating or paraphrasing the speaker's words. Listen carefully, evaluate the statement, and state back key points to the sender to show that you understand what they are saying. (Pg. 105)

    Nonverbal communication

    ___ is expressed through tone of voice, facial expressions, gestures, and body language. (Pg. 105)

    Nonverbal communication

    It is not what is conveyed as much as how it is conveyed. (Pg. 105)

    Reactionary gap

    ___ is the distance where you can suddenly react to a threat. (Pg. 106)


    Your ___ is the first nonverbal message you give upon arriving at a scene. (Pg. 107)

    Command presence

    ___ is an officer's demeanor and confidence exhibited by personal appearance, erect posture, alertness, and attention to surroundings. (Pg. 108)

    Command presence

    ___ is an officer's most valuable nonverbal tool, and you develop it through a combination of training and self-confidence. (Pg. 108)


    ___ is a continual internal monologue that occurs as the officer evaluates the events taking place around him or her. (Pg. 108)


    ___ enables you to keep thoughts, verbal and nonverbal communications, and emotional responses in check and on track to assessing a situation and completing a task. (Pg. 108)


    ___ refers to the people and locations that make up the neighborhoods, institutions, and businesses in the area where you work. (Pg. 108)

    Trust and Respect

    The badge you wear symbolizes ___ and ___. (Pg. 109)

    Conflict Resolution

    ___ involves managing and resolving a dispute rationally and effectively. (Pg. 109)

    Americans with Disabilities Act

    The ___ is a federal civil rights law that prohibits discrimination against persons with disabilities and requires public buildings and spaces to have equal opportunity for access. (Pg. 111)

    Americans with Disabilities Act

    A.D.A. stands for ___. (Pg. 111)


    An individual with a ___ is a person who has a physical or mental impairment that substantially limits a major life activity, has a record of such impairment, or is regarded as having such impairment. (Pg. 111)

    Substantial limitation

    A ___ is a restriction of the manner, condition, or duration in which one can perform major life activities compared to nonimpaired people. (Pg. 111)

    Major life activities

    ___ include caring for oneself, performing manual tasks, walking, seeing, hearing, speaking, breathing, learning, and working. (Pg. 111)


    ___ is defined as any mental, physiological, or physical disorder that makes the completion of major life activities using traditional methods difficult. (Pg. 111)

    Title II

    ___ of the ADA states that no qualified individual with a disability shall be discriminated against or excluded from participation in or sharing of the benefits of the services, programs, employment, or activities of a public entity. (Pg. 111)

    Physical or mobility impairment

    ___ is a functional limitation that affects one or more of a person's limbs. (Pg. 113)

    Physical or mobility impairment

    People with ___ may have limited use of one or more of their extremities for walking, grasping, or lifting objects. Their movement from place to place may rely on a variety of artificial means and devices that range from braces, canes, crutches, and walkers to regular and motorized wheelchairs. (Pg. 113)

    Vision impairment

    ___ is a loss or partial loss of vision. (Pg. 113)

    Blindness and partial sight

    The types of vision impairments that an officer will encounter most often are ___ and ___. (Pg. 113)


    ___ is a functional loss of vision. (Pg. 113)


    This definition applies both to people who cannot see at all (are unable to distinguish light from dark) and people who have some vision in one or both eyes. (Pg. 113)

    Partial sight

    ___ is a visual impairment in which, after correction, objects still look dim or out of focus. (Pg. 113)

    Partial sight

    People with ___ may not see color well or at all or may lack peripheral vision, but they can still see and even read with magnifiers or other aids. (Pg. 113)

    80 to 90

    ___ percent of people who are blind or visually impaired have some vision. (Pg. 113)

    Hearing impairment

    A ___ is any degree of hearing loss. (Pg. 114)

    Hard of hearing and deafness.

    The two classifications of hearing loss are ___ and ___. (Pg. 114)

    Hard of hearing

    A person who is ___ may suffer a hearing loss but not to the extent that he or she must rely primarily on visual communication (such as written notes or sign language). (Pg. 114)

    Hearing aids

    ___ may not improve the person's ability to understand words but may at least increase his or her ability to hear sound. (Pg. 114)


    ___ is a hearing loss of such severity that the individual must rely primarily on visual tools such as writing, gestures, sign language, and lip-reading to communicate. (Pg. 114)

    Sign language

    They rely on nonverbal communication such as ___, which is signaling with the hand and arm, or body movements simultaneously combined with facial expressions in order to express their
    thoughts. (Pg. 114)


    ___ is the ability to understand what someone is saying by watching the movement of the lips, the facial expressions, and the body language of the other speaker when he or she is talking. (Pg. 114)


    ___ is the least effective form of visual communication. (Pg. 114)

    Sign-language interpreter

    A certified ___ is a person who can both receive and express information and interpret it effectively, accurately, and impartially. This definition recognizes that some types of communication require more sophisticated interpreting skills than others do. (Pg. 114)

    Telecommunications device for the deaf

    If an interpreter is not available, an officer may need to use a T.D.D., which stands for ___. (Pg. 115)

    Speech impairment

    A ___ is a physiological condition that causes someone to have difficulty in producing sound or understanding language. (Pg. 115)

    Stuttering and slurring of words

    Common examples of speech impairments include ___ and ___. (Pg. 115)

    Developmental Disability

    ___ is an incurable intellectual or behavioral impairment that shows itself before the age of 22 and is likely to continue indefinitely. (Pg. 116)

    Mental retardation

    Intellectual disability, also referred to as ___ by the American Medical association, is a type of developmental disability. (Pg. 116)

    Intellectual disability

    ___ is a lifelong condition characterized by slow intellectual developmental. (Pg. 116)

    Mild, Moderate, Severe, and Profound

    There are four levels of intellectual disability: (Pg. 116)


    The majority of individuals with an intellectual disability function at the ___ level of disability which may not be easily identifiable. (Pg. 116)


    Individuals with a moderate intellectual disability make up about ___ of the population of people living with an intellectual disability. (Pg. 116)


    Individuals with a ___ intellectual disability may recognize their own needs and wants, but not readily identify the needs and wants of others, and have few relationships outside of family members and caregivers. (Pg. 116)


    Individuals with a ___ intellectual disability can achieve a primary academic education and may be able to perform semiskilled work under direct supervision. They can be independent in familiar surroundings, but may be easily frustrated with unfamiliar surroundings and circumstances. (Pg. 117)


    Individuals with a ___ intellectual disability have very slow motor development and communication skills and frequently are under close and constant supervision or are living in a group home setting. They are usually encouraged to contribute to their own self-maintenance; however, they may not be fully capable of living independently. (Pg. 117)


    Persons with a ___ intellectual disability require constant care and supervision and may or may not have developed basic speech. Generally, officers will not come into direct contact with these individuals but will deal directly with the caregiver. (Pg. 117)

    The Association for Retarded Citizens

    The ARC stands for... (Pg. 117)

    Autism spectrum disorders

    A.S.D stands for... (Pg. 117)

    Pervasive developmental disorders

    P.D.D stands for... (Pg. 117)

    Pervasive developmental disorders

    Autism spectrum disorders (ASD), sometimes called ___. (Pg. 117)

    Autism spectrum disorders

    ___ is a term used to describe a group of conditions that are diagnosed in early childhood that continue throughout adulthood, and that are more prevalent among males than females. These disorders are characterized by language and social development delay and self-regulating behaviors. (Pg. 117)

    Asperger's syndrome

    An individual with highfunctioning autism, including ___, may not have the delayed language development that is typically found in people with autism. (Pg. 118)

    Self-regulating behaviors

    ___ allows an overstimulated individual to calm down and behave appropriately in their environment. (Pg. 118)

    Musculoskeletal injuries

    - limited range of motion
    - amputation
    (Pg. 120)

    Neurological injuries

    - traumatic brain injury (TBI)
    - loss of vision and/or hearing
    - chronic headaches
    - peripheral nerve injuries
    (Pg. 120)

    Psychological disorders

    - stress-induced conditions such as ulcers
    - lack of impulse control
    - hyper-vigilance
    - post-traumatic stress disorder (PTSD)
    - suicidal thoughts or attempts to commit suicide
    - homicidal thoughts
    (Pg. 120)

    Post-traumatic stress disorder

    P.T.S.D. stands for... (Pg. 120)

    Post-traumatic stress disorder

    ___ is a severe anxiety disorder that develops after experiencing an extremely terrifying event. The individual may display symptoms such as depression, anxiety, flashbacks, and recurring nightmares. (Pg. 120)


    ___ is an enhanced state of awareness or "being on guard" that impedes one's ability to relax and disengage from a stressful situation. (Pg. 120)


    People experiencing ___ are always on alert, constantly scanning their environment for anticipated danger or threats. (Pg. 120)

    Traumatic Brain Injury

    T.B.I. stands for... (Pg. 121)

    Traumatic Brain Injury

    ___ is structural damage sustained by the brain resulting in temporarily or permanently impaired brain function. (Pg. 121)


    Florida Statutes states that a ___ is a person under the age of 18; however, most psychologists believe that the brain is not fully developed until the age of 25. (Pg. 122)

    The Department of Children and Families

    D.C.F. stands for... (Pg. 123)

    The Department of Children and Families

    ___ is responsible for the safe placement of abused and neglected children. (Pg. 123)


    An ___ person is a person 60 years of age or older who may be suffering from the infirmities of aging. (Pg. 124)

    Sensory impairment

    ___ may limit a person's mobility, increase their likelihood of accidents, or lead to fear and isolation. (Pg. 125)


    ___ is a condition in which they cannot sense pain in their extremities. (Pg. 125)


    ___ is an organic, progressive mental disorder characterized by a loss of memory, an impairment of judgment and abstract thinking, and changes in personality. (Pg. 125)

    The Silver alert

    ___ is a public notification system that assists law enforcement in recovering lost elderly people after family members report them as missing. (Pg. 125)


    Florida has the ___ highest number of people living on its streets or in emergency shelters in our country, according to the Department of Children and Families Council on homelessness. (Pg. 127)

    "invisible" homeless

    These numbers do not capture the ___, or those who are forced to share housing with others. (Pg. 127)

    Crisis Intervention Team

    C.I.T. stands for... (Pg. 128)

    Mental illness

    ___ is an impairment of the mental or emotional processes that exercise the conscious control of one's actions. (Pg. 127)

    Mental illness

    ___ impairs one's ability to perceive or understand reality. (Pg. 127)

    Mental illness

    In contrast with developmental disabilities, ___ can be cured, managed, or treated with counseling or medication, depending on the type of illness. (Pg. 127)

    Mental illness

    ___ may be temporary and often occurs in early adulthood (late teens, early 20s) or middle adulthood (late 30s, early 40s), depending on the illness. (Pg. 127)


    A ___ is a sensory experience in which a person can see, hear, smell, taste, or feel something that is not there.


    A ___ is a false belief that is firmly held in spite of obvious proof or evidence to the contrary; the ___ is this person's reality


    ___ is a brain disorder caused by a chemical imbalance that distorts the way a person thinks, acts, expresses emotion, and perceives reality. ___ people are out of touch with reality and may exhibit strange or shocking behaviors. They may have sudden changes in their behaviors and personalities when they lose touch with reality during a psychotic episode.

    Major Depressive Disorder

    M.D.D. stands for...

    Bipolar Disorder

    B.D. stands for...

    Major depressive disorder (MDD) and bipolar disorder (BD)

    ___ and ___ are two of the most common mood disorders that an officer may encounter.

    "major depressive"

    The term ___ refers to a clinically diagnosed mental illness for someone having multiple, major depressive episodes.


    ___ is periods of persistent high moods.

    Bipolar disorder

    Alternating episodes of depression and mania are the main characteristics of ___.

    Manic-depressive illness

    Bipolar disorder was formerly known as ___.


    ___ is the opposite of depression.

    Panic attack

    During a ___, the person will likely experience rapid heartbeat, chest discomfort, sweating, tension, trembling, choking, and a feeling that something terrible is about to happen.

    Anxiety disorder

    The characteristics of an ___ include excessive nervousness, tension, apprehension, "fight or flight" behavior, excessive fear or anticipation of imminent danger, flashbacks, or ritualistic behavior such as excessive hand washing.

    Panic disorder, obsessive-compulsive disorder (OCD), Post-traumatic stress disorder (PTSD), and phobias

    The most common types of anxiety disorders include:

    Panic disorder

    A person who has a ___ can experience an extreme panic attack with a racing heartbeat, sweating, tension, and a feeling that something terrible is about to happen. This panic attack could be accompanied by chest pain or discomfort, sweating, trembling, choking, or a feeling that one is going to die.

    Obsessive-compulsive disorder (OCD

    People who have ___ have intrusive thoughts and impulses resulting in ritualistic behavior, such as an excessive need to count, excessively wash their hands, or an extreme need to avoid dirt.

    Post-traumatic stress disorder

    ___ is caused by a traumatic event such as war, natural disaster, sexual or physical assault, or the unexpected death of a loved one, it is characterized by lasting thoughts and memories of terror causing emotional numbness.


    ___ is an intense fear of a specific object or situation, such as a fear of heights, spiders, or leaving home.

    Personality disorder

    A ___ is a deeply ingrained, non-psychotic, inflexible pattern of relating, perceiving, and behaving.

    Antisocial, narcissistic, and borderline

    There are three main types of personality disorders that officers may come in contact with:


    A person with ___ personality disorder has a lifelong pattern of behavior that violates rules, social norms, and the rights of others. These individuals also seem to lack the capacity for empathy, guilt, and remorse. They will lie and exploit for personal gain and pleasure, have no regard for right or wrong, and are unnecessary risk takers.


    A person with ___ personality disorder is an individual with an inflated sense of importance, a need for admiration, or a desire to be feared or notorious. Characteristics are dramatic emotional behaviors, difficulties with relationships, a lack of empathy for others, and being aggressive when challenged.


    People with ___ personality disorder are significantly emotionally unstable, and are usually aware of their behavior, but lack the ability to control it. These people often experience rapid and intense mood swings that typically involve angry, erratic, self-destructive, and impulsive behavior toward themselves and others. (Pg. 130)

    Substance use

    ___ can include having a casual drink with friends, taking a prescribed drug according to label directions, or taking aspirin daily to prevent heart disease. It can be legal or illegal, therapeutic or recreational and can lead to substance abuse.

    Substance abuse

    ___ is the continued misuse of substances that negatively affect the mind and body.

    Parkinson's disease

    ___ can cause shaking, slurred speech, and the appearance of intoxication.

    Cerebral palsy and Wernicke syndrome

    ___ can cause sufferers to appear confused and have faulty muscular coordination or paralysis of the eye muscles.

    Substance abuse

    ___ is one of America's leading health and social problems that will affect the community you serve.


    ___ builds and more of the same substance is needed to feel good, creating a dependency.

    Drug tolerance

    ___ occurs when a person needs to increase the dosage of the drug to produce the same effect as the initial dosage.

    Substance dependence

    ___ is the compulsive abuse of substances. The abuser has no choice but to continue to consume the substance because of uncontrollable physical or psychological addiction. The need to obtain and abuse the substance by any means necessary becomes the constant focus of a person's life.

    Psychological dependence

    ___ occurs when a person feels that he or she needs drugs to cope with problems, function better in life, or feel happier.

    Physical dependence

    ___ occurs when a person is chemically and physically dependent upon the substance to maintain normal functioning, not just of the central nervous system, but of all systems.


    ___ is a state of physical and/or psychological dependence on a substance. When use of the substance is discontinued, withdrawal occurs.


    ___ refers to the physical and mental symptoms that occur after chronic use of a drug is reduced or stopped. Symptoms vary depending on the drug but can include agitation, confusion, cramps, sweating, and convulsions.


    ___ is the process of allowing the body to rid itself of a drug while managing the symptoms of withdrawal. It is often the first step in a drug treatment program.


    ___ is the accidental or intentional use of a dangerously large amount of a substance that leads to death. (Pg. 133)


    A ___ may be a situation that is uncertain, difficult, or painful, especially when a person in crisis feels unprepared and pressured to take action or make a decision.


    However, a ___ is also defined by the person's perception and response to the event. If the person sees the event as significant and threatening, has used all of their coping strategies without success, and is unaware of or unable to pursue other alternatives, then a state of crisis exists.

    Recognition Stage, Attempted Resolution Stage, Emotional Blockage Stage, Accommodation Stage, Resolution Stage

    Stages of a Crisis


    In the ___ stage, the person realizes he or she is unable to cope with the situation. Life is out of control, emotions are high, and reasoning ability is low. emotions may range from anger to rage, from fear to panic, all leading to confusion.

    Attempted resolution

    In the ___ stage, the person struggles to resolve the situation using methods that worked in a previous similar situation. However, these methods may not always work in every situation.

    Emotional Blockage

    In this stage, the person is unable to solve the crisis and is overwhelmed by emotions. The individual cannot cope with the situation rationally. The inability to cope combined with the loss of problem-solving skills leads to diminished self-esteem. A downward cycle begins in which failure to cope lowers self-esteem, and lowered self-esteem interferes with the ability to cope.


    During the ___ stage, the person in crisis is open to suggestions and is willing to try new options. He or she may begin to explain what the situation personally means and may begin to find answers.


    In the ___ stage, a solution is achieved.


    A person is at a high risk for ___ when he or she talks about committing ___, attempts self-injury, or has formulated or indicated a ___ plan.


    ___ is a leading cause of death among juveniles.

    Voluntary examination

    A ___ is the decision by an individual to willingly seek a psychiatric evaluation for symptoms that may be due to mental illness.

    Voluntary examination

    If an individual is willing to seek treatment, the officer should ask the individual to submit to a ___. The individual must be competent, able to make the decision, and be at least 18 years of age.

    Baker Act

    The ___ provides individuals who have a mental illness, or who may harm or neglect themselves or others, with an emergency service and temporary detention for
    psychiatric evaluation and voluntary or involuntary short-term community inpatient treatment.

    Ex Parte Order

    ___ is a court order issued and signed by a judge that is initiated by one person in the absence of and without representation or notification of other parties.


    The individual must be examined within ___ hours of arriving at a receiving facility.

    Marchman Act

    The ___ provides substance abusers access to emergency services and temporary detention on either a voluntarily or involuntarily basis. (Pg. 140)

    Criminal Street Gang

    ___ is a formal or informal ongoing organization, association, or group that has as one of its primary activities the commission of criminal or delinquent acts, and that consists of three or more persons who have a common name or common identifying signs, colors, or symbols and have two or more members who, individually or collectively, engage in or have engaged in a pattern of criminal street gang activity.

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