___ involves the exchange of messages, verbally and nonverbally, through signals or writing. (Pg. 104)
___ methods include spoken or written language, gestures, facial expressions, and body movements. (Pg. 104)
The ___ must transmit a message (a request, an order, a question, or a description) in a form that the receiver/listener understands. (Pg. 104)
A ___ is a person who receives a message from a sender then acknowledges the message and provides feedback. (Pg. 104)
A ___ most effectively understands when the sender speaks clearly, using the proper tone of voice and rate of speech. (Pg. 104)
The communication process
Source, message, receiver, and feedback are all terms that describe the ___. (Pg. 104)
___ will help you stay emotionally strong, even under significant stressors. Know your strengths and weaknesses, and exhibit restraint through the appropriate use of a professional attitude, personal resolve, and lawful behavior. (Pg. 104)
___ is the understanding of one's own nature, character, abilities, motives, and limitations. (Pg. 105)
___ promotes self-control, especially when the officer is dealing with emotional triggers. (Pg. 105)
Demonstrate ___ by showing consideration, respect, and cooperation when interacting with others. (Pg. 105)
Courtesy and professionalism
___ and ___ go hand in hand when interacting with citizens and other law enforcement professionals. (Pg. 105)
To use ___, repeat to the speaker what you have heard by restating or paraphrasing the speaker's words. Listen carefully, evaluate the statement, and state back key points to the sender to show that you understand what they are saying. (Pg. 105)
___ is expressed through tone of voice, facial expressions, gestures, and body language. (Pg. 105)
___ is an officer's demeanor and confidence exhibited by personal appearance, erect posture, alertness, and attention to surroundings. (Pg. 108)
___ is an officer's most valuable nonverbal tool, and you develop it through a combination of training and self-confidence. (Pg. 108)
___ is a continual internal monologue that occurs as the officer evaluates the events taking place around him or her. (Pg. 108)
___ enables you to keep thoughts, verbal and nonverbal communications, and emotional responses in check and on track to assessing a situation and completing a task. (Pg. 108)
___ refers to the people and locations that make up the neighborhoods, institutions, and businesses in the area where you work. (Pg. 108)
___ involves managing and resolving a dispute rationally and effectively. (Pg. 109)
Americans with Disabilities Act
The ___ is a federal civil rights law that prohibits discrimination against persons with disabilities and requires public buildings and spaces to have equal opportunity for access. (Pg. 111)
An individual with a ___ is a person who has a physical or mental impairment that substantially limits a major life activity, has a record of such impairment, or is regarded as having such impairment. (Pg. 111)
A ___ is a restriction of the manner, condition, or duration in which one can perform major life activities compared to nonimpaired people. (Pg. 111)
Major life activities
___ include caring for oneself, performing manual tasks, walking, seeing, hearing, speaking, breathing, learning, and working. (Pg. 111)
___ is defined as any mental, physiological, or physical disorder that makes the completion of major life activities using traditional methods difficult. (Pg. 111)
___ of the ADA states that no qualified individual with a disability shall be discriminated against or excluded from participation in or sharing of the benefits of the services, programs, employment, or activities of a public entity. (Pg. 111)
Physical or mobility impairment
___ is a functional limitation that affects one or more of a person's limbs. (Pg. 113)
Physical or mobility impairment
People with ___ may have limited use of one or more of their extremities for walking, grasping, or lifting objects. Their movement from place to place may rely on a variety of artificial means and devices that range from braces, canes, crutches, and walkers to regular and motorized wheelchairs. (Pg. 113)
Blindness and partial sight
The types of vision impairments that an officer will encounter most often are ___ and ___. (Pg. 113)
This definition applies both to people who cannot see at all (are unable to distinguish light from dark) and people who have some vision in one or both eyes. (Pg. 113)
___ is a visual impairment in which, after correction, objects still look dim or out of focus. (Pg. 113)
People with ___ may not see color well or at all or may lack peripheral vision, but they can still see and even read with magnifiers or other aids. (Pg. 113)
Hard of hearing
A person who is ___ may suffer a hearing loss but not to the extent that he or she must rely primarily on visual communication (such as written notes or sign language). (Pg. 114)
___ may not improve the person's ability to understand words but may at least increase his or her ability to hear sound. (Pg. 114)
___ is a hearing loss of such severity that the individual must rely primarily on visual tools such as writing, gestures, sign language, and lip-reading to communicate. (Pg. 114)
They rely on nonverbal
communication such as ___, which is signaling with the hand and arm, or
body movements simultaneously combined with facial expressions in order
to express their
thoughts. (Pg. 114)
___ is the ability to understand what someone is saying by watching the movement of the lips, the facial expressions, and the body language of the other speaker when he or she is talking. (Pg. 114)
A certified ___ is a person who can both receive and express information and interpret it effectively, accurately, and impartially. This definition recognizes that some types of communication require more sophisticated interpreting skills than others do. (Pg. 114)
Telecommunications device for the deaf
If an interpreter is not available, an officer may need to use a T.D.D., which stands for ___. (Pg. 115)
A ___ is a physiological condition that causes someone to have difficulty in producing sound or understanding language. (Pg. 115)
Stuttering and slurring of words
Common examples of speech impairments include ___ and ___. (Pg. 115)
___ is an incurable intellectual or behavioral impairment that shows itself before the age of 22 and is likely to continue indefinitely. (Pg. 116)
Intellectual disability, also referred to as ___ by the American Medical association, is a type of developmental disability. (Pg. 116)
___ is a lifelong condition characterized by slow intellectual developmental. (Pg. 116)
The majority of individuals with an intellectual disability function at the ___ level of disability which may not be easily identifiable. (Pg. 116)
Individuals with a moderate intellectual disability make up about ___ of the population of people living with an intellectual disability. (Pg. 116)
Individuals with a ___ intellectual disability may recognize their own needs and wants, but not readily identify the needs and wants of others, and have few relationships outside of family members and caregivers. (Pg. 116)
Individuals with a ___ intellectual disability can achieve a primary academic education and may be able to perform semiskilled work under direct supervision. They can be independent in familiar surroundings, but may be easily frustrated with unfamiliar surroundings and circumstances. (Pg. 117)
Individuals with a ___ intellectual disability have very slow motor development and communication skills and frequently are under close and constant supervision or are living in a group home setting. They are usually encouraged to contribute to their own self-maintenance; however, they may not be fully capable of living independently. (Pg. 117)
Persons with a ___ intellectual disability require constant care and supervision and may or may not have developed basic speech. Generally, officers will not come into direct contact with these individuals but will deal directly with the caregiver. (Pg. 117)
Autism spectrum disorders
___ is a term used to describe a group of conditions that are diagnosed in early childhood that continue throughout adulthood, and that are more prevalent among males than females. These disorders are characterized by language and social development delay and self-regulating behaviors. (Pg. 117)
An individual with highfunctioning autism, including ___, may not have the delayed language development that is typically found in people with autism. (Pg. 118)
___ allows an overstimulated individual to calm down and behave appropriately in their environment. (Pg. 118)
- traumatic brain injury (TBI)
- loss of vision and/or hearing
- chronic headaches
- peripheral nerve injuries
- stress-induced conditions such as ulcers
- lack of impulse control
- post-traumatic stress disorder (PTSD)
- suicidal thoughts or attempts to commit suicide
- homicidal thoughts
Post-traumatic stress disorder
___ is a severe anxiety disorder that develops after experiencing an extremely terrifying event. The individual may display symptoms such as depression, anxiety, flashbacks, and recurring nightmares. (Pg. 120)
___ is an enhanced state of awareness or "being on guard" that impedes one's ability to relax and disengage from a stressful situation. (Pg. 120)
People experiencing ___ are always on alert, constantly scanning their environment for anticipated danger or threats. (Pg. 120)
Traumatic Brain Injury
___ is structural damage sustained by the brain resulting in temporarily or permanently impaired brain function. (Pg. 121)
Florida Statutes states that a ___ is a person under the age of 18; however, most psychologists believe that the brain is not fully developed until the age of 25. (Pg. 122)
The Department of Children and Families
___ is responsible for the safe placement of abused and neglected children. (Pg. 123)
An ___ person is a person 60 years of age or older who may be suffering from the infirmities of aging. (Pg. 124)
___ may limit a person's mobility, increase their likelihood of accidents, or lead to fear and isolation. (Pg. 125)
___ is an organic, progressive mental disorder characterized by a loss of memory, an impairment of judgment and abstract thinking, and changes in personality. (Pg. 125)
The Silver alert
___ is a public notification system that assists law enforcement in recovering lost elderly people after family members report them as missing. (Pg. 125)
Florida has the ___ highest number of people living on its streets or in emergency shelters in our country, according to the Department of Children and Families Council on homelessness. (Pg. 127)
These numbers do not capture the ___, or those who are forced to share housing with others. (Pg. 127)
___ is an impairment of the mental or emotional processes that exercise the conscious control of one's actions. (Pg. 127)
In contrast with developmental disabilities, ___ can be cured, managed, or treated with counseling or medication, depending on the type of illness. (Pg. 127)
___ may be temporary and often occurs in early adulthood (late teens, early 20s) or middle adulthood (late 30s, early 40s), depending on the illness. (Pg. 127)
A ___ is a sensory experience in which a person can see, hear, smell, taste, or feel something that is not there.
A ___ is a false belief that is firmly held in spite of obvious proof or evidence to the contrary; the ___ is this person's reality
___ is a brain disorder caused by a chemical imbalance that distorts the way a person thinks, acts, expresses emotion, and perceives reality. ___ people are out of touch with reality and may exhibit strange or shocking behaviors. They may have sudden changes in their behaviors and personalities when they lose touch with reality during a psychotic episode.
Major depressive disorder (MDD) and bipolar disorder (BD)
___ and ___ are two of the most common mood disorders that an officer may encounter.
The term ___ refers to a clinically diagnosed mental illness for someone having multiple, major depressive episodes.
During a ___, the person will likely experience rapid heartbeat, chest discomfort, sweating, tension, trembling, choking, and a feeling that something terrible is about to happen.
The characteristics of an ___ include excessive nervousness, tension, apprehension, "fight or flight" behavior, excessive fear or anticipation of imminent danger, flashbacks, or ritualistic behavior such as excessive hand washing.
Panic disorder, obsessive-compulsive disorder (OCD), Post-traumatic stress disorder (PTSD), and phobias
The most common types of anxiety disorders include:
A person who has a ___ can experience an extreme panic attack with a racing heartbeat, sweating, tension, and a feeling that something terrible is about to happen. This panic attack could be accompanied by chest pain or discomfort, sweating, trembling, choking, or a feeling that one is going to die.
Obsessive-compulsive disorder (OCD
People who have ___ have intrusive thoughts and impulses resulting in ritualistic behavior, such as an excessive need to count, excessively wash their hands, or an extreme need to avoid dirt.
Post-traumatic stress disorder
___ is caused by a traumatic event such as war, natural disaster, sexual or physical assault, or the unexpected death of a loved one, it is characterized by lasting thoughts and memories of terror causing emotional numbness.
___ is an intense fear of a specific object or situation, such as a fear of heights, spiders, or leaving home.
A ___ is a deeply ingrained, non-psychotic, inflexible pattern of relating, perceiving, and behaving.
Antisocial, narcissistic, and borderline
There are three main types of personality disorders that officers may come in contact with:
A person with ___ personality disorder has a lifelong pattern of behavior that violates rules, social norms, and the rights of others. These individuals also seem to lack the capacity for empathy, guilt, and remorse. They will lie and exploit for personal gain and pleasure, have no regard for right or wrong, and are unnecessary risk takers.
A person with ___ personality disorder is an individual with an inflated sense of importance, a need for admiration, or a desire to be feared or notorious. Characteristics are dramatic emotional behaviors, difficulties with relationships, a lack of empathy for others, and being aggressive when challenged.
People with ___ personality disorder are significantly emotionally unstable, and are usually aware of their behavior, but lack the ability to control it. These people often experience rapid and intense mood swings that typically involve angry, erratic, self-destructive, and impulsive behavior toward themselves and others. (Pg. 130)
___ can include having a casual drink with friends, taking a prescribed drug according to label directions, or taking aspirin daily to prevent heart disease. It can be legal or illegal, therapeutic or recreational and can lead to substance abuse.
Cerebral palsy and Wernicke syndrome
___ can cause sufferers to appear confused and have faulty muscular coordination or paralysis of the eye muscles.
___ is one of America's leading health and social problems that will affect the community you serve.
___ occurs when a person needs to increase the dosage of the drug to produce the same effect as the initial dosage.
___ is the compulsive abuse of substances. The abuser has no choice but to continue to consume the substance because of uncontrollable physical or psychological addiction. The need to obtain and abuse the substance by any means necessary becomes the constant focus of a person's life.
___ occurs when a person feels that he or she needs drugs to cope with problems, function better in life, or feel happier.
___ occurs when a person is chemically and physically dependent upon the substance to maintain normal functioning, not just of the central nervous system, but of all systems.
___ is a state of physical and/or psychological dependence on a substance. When use of the substance is discontinued, withdrawal occurs.
___ refers to the physical and mental symptoms that occur after chronic use of a drug is reduced or stopped. Symptoms vary depending on the drug but can include agitation, confusion, cramps, sweating, and convulsions.
___ is the process of allowing the body to rid itself of a drug while managing the symptoms of withdrawal. It is often the first step in a drug treatment program.
___ is the accidental or intentional use of a dangerously large amount of a substance that leads to death. (Pg. 133)
A ___ may be a situation that is uncertain, difficult, or painful, especially when a person in crisis feels unprepared and pressured to take action or make a decision.
However, a ___ is also defined by the person's perception and response to the event. If the person sees the event as significant and threatening, has used all of their coping strategies without success, and is unaware of or unable to pursue other alternatives, then a state of crisis exists.
Recognition Stage, Attempted Resolution Stage, Emotional Blockage Stage, Accommodation Stage, Resolution Stage
Stages of a Crisis
In the ___ stage, the person realizes he or she is unable to cope with the situation. Life is out of control, emotions are high, and reasoning ability is low. emotions may range from anger to rage, from fear to panic, all leading to confusion.
In the ___ stage, the person struggles to resolve the situation using methods that worked in a previous similar situation. However, these methods may not always work in every situation.
In this stage, the person is unable to solve the crisis and is overwhelmed by emotions. The individual cannot cope with the situation rationally. The inability to cope combined with the loss of problem-solving skills leads to diminished self-esteem. A downward cycle begins in which failure to cope lowers self-esteem, and lowered self-esteem interferes with the ability to cope.
During the ___ stage, the person in crisis is open to suggestions and is willing to try new options. He or she may begin to explain what the situation personally means and may begin to find answers.
A person is at a high risk for ___ when he or she talks about committing ___, attempts self-injury, or has formulated or indicated a ___ plan.
A ___ is the decision by an individual to willingly seek a psychiatric evaluation for symptoms that may be due to mental illness.
If an individual is willing to seek treatment, the officer should ask the individual to submit to a ___. The individual must be competent, able to make the decision, and be at least 18 years of age.
The ___ provides individuals who
have a mental illness, or who may harm or neglect themselves or others,
with an emergency service and temporary detention for
psychiatric evaluation and voluntary or involuntary short-term community inpatient treatment.
Ex Parte Order
___ is a court order issued and signed by a judge that is initiated by one person in the absence of and without representation or notification of other parties.
The ___ provides substance abusers access to emergency services and temporary detention on either a voluntarily or involuntarily basis. (Pg. 140)
Criminal Street Gang
___ is a formal or informal ongoing organization, association, or group that has as one of its primary activities the commission of criminal or delinquent acts, and that consists of three or more persons who have a common name or common identifying signs, colors, or symbols and have two or more members who, individually or collectively, engage in or have engaged in a pattern of criminal street gang activity.
Criminal Street Gang Member
A ___ is defined as a person who meets two or more of the following criteria as per s. 874.03 (3), F.S.
Criminal Street Gang Associate
A ___ is defined as a person who meets one of the following criteria as per s. 874.03 (3), F.S.:
Criminal Gang Activity
___ may include theft, burglary, fraud, narcotics manufacturing and distribution, assault
and battery, racketeering, witness intimidation, extortion, arson, weapons and explosives, counterfeiting, and homicide.
โข Psychological needs
โข Social acceptance
Juveniles join gangs for a variety of reasons, including:
A ___ is when multiple members of the gang assault the prospective member for a predetermined length of time.
___ requires very little from the prospect due to a family member being a high ranking or well-respected member of the gang.
___ the gang prospect must have sex with one or more members of the gang. Usually this involves female gang prospects.
Test of heart
___ requires the gang prospect to commit a criminal act such as a drive-by shooting, assault or battery, robbery, graffiti, or burglary.
___ have a documented history, a written set of laws or codes, and can have an organizational
structure. These gangs often have a leadership structure (implicit or explicit), codes of conduct, colors, special dress, signs, and symbols.
___ form within schools, neighborhoods, or regions, and in youthful offender, juvenile, and adult correctional facilities. These gangs can be composed of members from other gangs uniting to form a group.
___ can also be composed of individuals who are loosely organized. Their activities can be limited to specific geographic areas or neighborhoods.
Transitional gang members
___ are individuals or a group of gang members that come to prison and realign themselves with traditional and non-traditional gangs.
The general types of commitment within gangs can be divided into the following categories; however, they do
not always follow this progression:
___ aspires to become gang members. Not yet accepted, they experiment with the gang lifestyle. ___ attempt to prove themselves and gain acceptance; therefore, they may be more likely to act violently.
___ are not officially gang members but are accepted to some degree. They participate on a limited
basis in the gang's social and criminal activities.
members who are ___ are generally accepted by the gang. They are participating in a
probationary period with hopes of becoming full-fledged members.
___ usually participate in the gang's social and criminal activities. They
tend to back up hard-core members, who are members fully committed to gang life.
___ is defined as writing or drawings that have been scribbled, scratched, or sprayed illicitly on a
wall or other surface in a public area.
___ are used to show commitment to a gang. They identify a member of a particular gang, symbolize that person's membership, record acts of violence, make a statement, or honor a fallen gang member.
___ are made by forming letters or numbers with hands and fingers to communicate gang affiliation and to challenge rival gangs. ___, when used in a particular order, can be used as a form of communication, commonly referred to as throwing or stacking. (Pg. 144)
Extremist group or terrorist group
An ___ is a formal or informal association of individuals acting in concert or independently to advocate violence and the illegal disruption of the lawful activities of others.
___ is terrorist activity conducted by a group or by individuals who are U.S. citizens operating within the U.S. or its territories.
___ extremist groups typically believe in racial supremacy, and embrace anti-government and anti-regulatory beliefs.
___ groups generally profess a revolutionary socialist doctrine and view themselves as protectors of the people against capitalism and imperialism. These groups aim to change the United States by creating revolutionary movements.
___ involves violent criminal acts intended to coerce or intimidate civilians or influence government policy. The primary objective of these groups is to plan and implement large-scale, high-profile, high-casualty attacks against U.S. residents and interests as well as those of its allies worldwide.
Republic for the United States of America
The largest sovereign citizen group in the nation is the ___.
They feel they are free from the taxes, regulations, and statutes established by what they believe to be an illegitimate government.
Sovereign citizens are known for clogging the courts with a multitude of filings consisting of hundreds of documents containing unintelligible language, known as ___.