LE704.1. Describe the components of the communication process between individuals.
the speaker must transmit a message (a request, an order, a question, or a description) in a form that the receiver/listener understands. e listener then acknowledges the message by providing feedback or responding, then becoming a speaker as well. a listener most e๏ฌectively understands when the sender speaks clearly, using the proper tone of voice and rate of speech.
LE704.2. Describe the characteristics of an officer who communicates effectively.
an o๏ฌcer's beliefs and values help establish his or her attitude and level of respect for another person, group, or event.
LE704.4. Describe how nonverbal communication can help an officer communicate effectively.
people communicate nonverbally
through posture, muscle tension, facial expression, and even how long it
takes a person to respond to a question.
Crossed arms or legs may indicate deception or defensiveness.
Sweating, rapid breathing, fidgeting, or blinking may indicate nervousness.
anger is sometimes demonstrated through clenched fists, pacing, clamped teeth, or a clear unwillingness to communicate.
When a person is nervous or withholding information, he or she might rock back and forth.
Frowns can show displeasure, uneasiness, or confusion.
Smiles may indicate pleasure, confusion, or failure to understand.
A lack of obvious emotion may indicate shock, fear, not hearing or understanding, or a sociopathic personality.
a receptive person who feels at ease with the o๏ฌcer and the situation may have a relaxed posture with arms down by the side or comfortably in the lap.
LE704.5. Explain how eye contact can relate to an individual's emotional state when communicating.
avoiding eye contact with an o๏ฌcer may mean the person is shy, uneasy, shameful, fearful, or guilty. Looking directly at the o๏ฌcer may indicate that the person is truthful or challenging. If a person takes quick or cautious peeks at the o๏ฌcer, he or she may be seeking approval from the o๏ฌcer.
LE704.6. Describe an individual's cultural influences that can affect interpersonal communications with an officer.
Culture can influence
interpersonal interaction reactions, such as someone avoiding eye
contact. One group might consider certain mannerisms and gestures to be
appropriate, while another group might consider them extremely rude. an
o๏ฌcer's eye contact can either intimidate the listener or indicate
concern and openness
Certain cultures view eye contact as a sign of disrespect or aggression
LE704.7. Explain techniques for evaluating an individual's verbal and nonverbal communication
listen attentively, ask questions to determine if the person understands, and observe facial expressions that show agreement or confusion. You may also watch for gestures, such as shoulder shrugging instead of a verbal response, which may indicate a lack of understanding
LE704.8. Recognize potential and actual barriers to effective communication when interacting with the community.
Barriers include personal prejudices, stereotyping, and racial or ethnic slurs. Miscommunication may occur as a result of age or generational di๏ฌerences. Language di๏ฌerences, profane or derogatory language, and disrespectful hand or body gestures can also serve as communication barriers. personal, environmental, and situational distractions can also disrupt accurate communication.
LE704.9. Explain how officers must convey a positive self-image when interacting with the community.
Your appearance is the first nonverbal message you give upon arriving at a scene. Keep your uniform clean and pressed and your shoes shined. Maintain your personal hygiene
LE704.10. Define a command presence as a form of nonverbal communication.
Command presence is an o๏ฌcer's demeanor and confidence exhibited by personal appearance, erect posture, alertness, and attention to surroundings. Command presence is an o๏ฌcer's most valuable nonverbal tool, and you develop it through a combination of training and self-confidence.
LE704.11. Identify how self-talk and self-evaluation assist the officer in communicating professionally with the community.
Self-talk strategies for a law enforcement professional include recalling skills and information learned during training, applying agency policies and procedures, and thinking through a professional response.
Self-talk enables you to keep thoughts, verbal and nonverbal communications, and emotional responses in check and on track to assessing a situation and completing a task.
While being aware of your own perceptions, assumptions, and limitations, you must also be aware that others have perceptions and assumptions of you. to communicate e๏ฌectively, you must not allow emotions to color your words or actions. remain open- minded and sincerely listen to the speaker without imposing your cultural biases and values on the speaker or how you understand the information. Be the calming presence, and do not allow your anger to escalate a situation. hostility and rudeness have no place in an o๏ฌcer's relationship with the community.
LE704.12. Explain the role of professionalism and courtesy when meeting the community's expectations of a law enforcement officer.
the community expects o๏ฌcers to behave in a courteous, e๏ฌcient, and accessible manner, treating all people impartially with consideration and compassion. O๏ฌcers can build community trust in local law enforcement by upholding the legal rights of citizens without bias.
Displaying professional behavior when dealing with the community is just as important as demonstrating proficiency with firearms or in defensive tactics. a slur or disparaging comment made by an o๏ฌcer can inflict emotional harm on the person who hears it
LE704.13. Explain how an officer should professionally communicate with individuals from a diverse community.
need for public respect, support, and cooperation is essential when providing e๏ฌective law enforcement services. Learn the demographics and social characteristics of the community to demonstrate a willingness to learn about di๏ฌerent groups, and show a willingness and sincere interest in positive public relations.
LE461.1. Describe the relationship between anger and violence, and the role it plays in conflict resolution.
LE461.2. Describe strategies for conflict resolution an officer may use in a volatile incident.
1. Separate the involved people, making sure they are in a safe location.
LE794.1. Explain how the requirements of the ADA impact the role of the officer when performing law enforcement duties.
LE794.2. Explain how the officer can protect the rights of a person with disabilities when making an arrest
LE772.1. Define physical or mobilityimpairment according to the Americans with Disabilities Act (ADA).
LE772.2. Describe how an officer can maintain officer safety while interacting with an individual that has a mobility impairment.
LE772.7. Explain how the officer can protect the rights of a person with a hearing impairment when making an arrest.
LE774.2. Describe the four levels of an intellectual disability, including the characteristics and functionalabilities
LE774.3. Describe how to interact with individuals that have an intellectual disability through effective communication and appropriate accommodations.
LE774.4. Describe the functionallimitations of an individual with pervasive developmental disorder
LE786.1. Describe characteristics of veterans or active-duty military personnel in a civilian environment
LE786.3. Identify challenges that veterans face reintegrating into family life and obtaining employment after returning to civilian life.
LE768.1. Describe juveniles and how their values reflect their families, schools, community and culture.
LE768.2. Identify commoncharacteristics that a law enforcement officer may encounter when interacting with juvenile offenders.
LE768.3. Identify attributes that a law enforcement officer needs to interact with juveniles effectively.
LE461.3. Model healthy conflict resolution to solve a dispute between a juvenile and their parent(s) or caregiver.
LE770.2. Identify common physical and emotional characteristics that a law enforcement officer may encounter when interacting with an elderly person.
LE802.4. Describe the possible resources that an officer can provide to a homeless person in lieu of an arrest.
LE784.7. Describe reasons why an individual with mental illness may discontinue or reduce medication dosages.
LE629.2. Describe the factors that can influence the severity of how a person responds to a crisis.
LE788.2. Describe how to communicate with a suicidal person as part of the intervention process.
LE784.8. Determine if the individual should be released, arrested, or referred for a voluntary or involuntary psychiatric evaluation during an incident involving a person with mental illness.
LE790.5. Determine if the individual should be released, arrested, or referred for voluntary or involuntary substance abuse services during an incident involving an individual who is a substance abuser.
LE824.5. List the indicators of sovereign citizens that an officer may encounter while on patrol.