Showing consideration, respect, and cooperation when interacting with others is considered:
skills that help an officer's primary function of
interacting with others to get them to act on or respond to a situation
a good _______ concentrates on what is said, focusing on the words, ideas, and important
information related to the subject.
law enforcement profession as a whole
a slur or disparaging comment made by an officer can inflict emotional harm on the person who hears it.
It can also undermine the officer's reputation and the ______________,
is an officer's demeanor and confidence exhibited by personal
appearance, erect posture, alertness, and attention to surroundings. Command presence
is an officer's most valuable nonverbal tool, and you develop it through a combination
of training and self-confidence.
An effective communicator
_______________ adjusts how he or she is speaking to accommodate the needs of the listener, always maintaining good eye contact.
is the understanding of one's own nature, character, abilities, motives, and limitations.
enables you to keep thoughts, verbal and nonverbal communications, and
emotional responses in check and on track to assessing a situation and completing a
is a continual internal monologue that occurs as the officer evaluates the events
taking place around him or her.
refers to the people and locations that make up the neighborhoods,
institutions, and businesses in the area where you work.