Chapter 3 flashcards |

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  • courtesy

    Showing consideration, respect, and cooperation when interacting with others is considered:

    interpersonal communication

    skills that help an officer's primary function of
    interacting with others to get them to act on or respond to a situation


    a good _______ concentrates on what is said, focusing on the words, ideas, and important
    information related to the subject.

    law enforcement profession as a whole

    a slur or disparaging comment made by an officer can inflict emotional harm on the person who hears it.
    It can also undermine the officer's reputation and the ______________,

    Command presence

    is an officer's demeanor and confidence exhibited by personal
    appearance, erect posture, alertness, and attention to surroundings. Command presence
    is an officer's most valuable nonverbal tool, and you develop it through a combination
    of training and self-confidence.

    An effective communicator

    _______________ adjusts how he or she is speaking to accommodate the needs of the listener, always maintaining good eye contact.

    the communication process

    Source, message, receiver, and feedback are all terms that describe:


    Breathing smoothly, deeply, and evenly in a stressful situation is a technique for:


    is the understanding of one's own nature, character, abilities, motives, and limitations.


    enables you to keep thoughts, verbal and nonverbal communications, and
    emotional responses in check and on track to assessing a situation and completing a


    is a continual internal monologue that occurs as the officer evaluates the events
    taking place around him or her.


    refers to the people and locations that make up the neighborhoods,
    institutions, and businesses in the area where you work.

    Early adulthood

    this is when mental illness usually occurs if it is temporary

    racing thoughts

    these are part of what an officer may observe in a person having a manic episode.


    this is one method of managing or curing Mental Illness.


    this is not directly related to Mental Illness

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