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  • an officer's response to a noncriminal call for service is similar to:

    the way he or she responds to criminal calls for service

    request for assistance that are noncriminal in nature do not neccessarily require:

    lights and sirens

    noncriminal incidents can turn criminal at any time therefore,

    always maintain a proper mind-set, situational awareness, and officer safety.

    upon arriving to a noncriminal response locate the

    complainant and introduce yourself in a professional manner

    while listening to the complainant, gather information about the

    who, what, where, when, why, and how in order to determine what course of action to take.

    keep in mind that the complainant may not understand that the situationdoe not:

    require law enforcement intervention

    situations where LEO intervention may not be needed

    power outages, parenting assistance, and keys locked in a vehicle.

    in situations where LEO is unable to adequately resolve the issue refer to the complainant to an appropriate reaource

    by providing pamphlets, website addresses, or other agency contact information.

    Despite all the options availble to officers and complainants

    there are occasions when the officer is unable to provide the expected levels of service.

    when officers are unable to provide the expected levels of service

    use interpersonal skills to express understanding and empathy of the situation and communicate why you cannot resolve the issue.

    officers assist the


    officers assist the public, but there may be occasions when assistance is needed from


    situations where bystanders are needed:

    emegencies such as: victim rescue, first aid, or overcoming resistance from a suspect

    by evaluating the scene you can determine

    the level of assistance needed

    when responding to the scene of a disabled vehicle

    an officer may ask bystanders for assistance pushing the vehicle off the road

    Section 843.06 and 901.18 (F.S.)

    authorizes officers to command assistance from the public during these types of incidents

    officers should consider a persons____________ to perform the task safely


    Identify someone with the physical strength to overcome a

    subject's resistance, or assist in apprehending a fleeing suspect.

    someone with less physical strength may be able to provide

    1.cervical spine stabilization,
    2.assist with CPR,
    3. or apply pressure to control bleeding.

    give _____ and _____ instrucions to people who are providing assistance.

    1. clear 2.specific

    under no circumstances should an officer instruct the public to assist in a way that

    1. violates the law
    2. exceeds their knowledge
    3. compromises safety

    when recieving assistance from the public

    you should supervise the actions of the people providing assistance to ensure their
    1 safety
    2 minimize liability
    3 and make sure they operate within the law

    if a person is assisting with traffic control

    you should ensure they adhere to the same standards as an officer by providing clear concise directions and remaining highly visible on the roadway.

    occasions where a well-being check may be required

    1 newspapers or mail piled on the doorstep
    2 or very high grass or weeds in the yard

    a person with medical issues may request an officer to routinely conduct a well-being check to their

    home, or dispatch may recieve a request from an individual's neighbor or relative to conduct a well-being check

    (well being check) dispatch should be able to research and identify if the resident

    1 has a medical alarm service
    2 has an emergency contact in DAVID
    3 or a call history at the location

    (well being check) the officer should try to determine if the subject of the check has been

    1 transported to a medical facility
    2 or has been arrested

    (well being check) Dispatch should be able to determine if the person owns a vehicle which should normally be present if:

    the individual is home

    upon to the arrival at the location of the well-being check

    relay to dispatch if any vehicles are present and conduct a brief search of the premises for signs of breaking and entering or inactivity.

    officer should attempt to contact

    the subject of the well-being check to determine his or her status by 1 knocking on the door 2 or calling him/her on the phone.

    (well being check) if appropriate:

    contact the property owner, or management to gain information about the individual and access to the location.

    (well being check) look into windows

    to determine the status of the person or indicators of distress

    (well being check) if unable to make contact with the subject and there are no immediate signs of distress

    contact dispatch and notify the chain of command

    (well being check) you may consider lookin for:

    1 a spare key and/or interiew any neighbor to determine the whereabouts of the person or if the neighbor has a key.

    (well being check) in an exigent circumstance when an officer has (reasonable belief) the subject of a well being check is in immediately danger

    a forced entry and search of the premises may be conducted

    (well being check) if you determine that immediate access to the subject is required:

    backup, or additional resources may be necessary to assist with a forced entry

    (well being check) maintain situational awareness and officer safety

    when conducting a forced entry

    (well being check) if necessary, provide first aid to the subject

    contact dispatch to relay the status of the individual, and/or request additional emergency resources.

    (well being check) when appropriate, contact the

    complainant, relative, or neighbor who initiated the well being check to update them on the OUTCOME of the check and make any recommendation for future action.

    (well being check) if the officer initiated the check

    interview the subject to determine who to contact for follow-up

    (security check) while patrolling an assigned area, officers conduct security checks of

    dwellings, buildings, or grounds

    security checks may be initiated by

    citizen request, dispatch, or by the officer

    (security check) upon arrival officers should notify dispatch

    and park their vehicle in a tactically sound location while observing the area

    (security check) officers can use equipment such as:

    vehicle spotlights, flashlights, and their radio to aid in conductug security checks

    (security check) maintain situational awareness while looking for

    susspicious indicators as you approach the scene

    (security check) suspicious indicator examples

    be aware of open or unlocked doors, broken windows, damaged security equipment, or barking dogs. -damaged vegetation, or items such as outdoor furniture or planters that have been knocked over or rearranged.

    (security check) check suspicious vehicles and interview people

    in the immediater area regarding the criminal activity

    (security check) walk through the perimeter looking through windows

    and ensuring all points of entry are secure with no signs of tampering.

    (security check) if you observe suspicious circumstances

    identify contact information for the owner of the dwelling, building or grounds.

    (security check) how to identify the owner of the dwelling, building, or grounds?

    you may do so by locating any posted contact information, interviewing witnesses and neighbors, or requesting dispatch to check for a property representative

    (security check) once contact with the property owner or representative has been established

    inquire about circumstances at the property in relation to the observations you have made. if there are indications of criminal activity, property damage, or loss, initiate the appropriate investigative action.

    (security check) if the property owner or represenative is UNAVAILABLE and there is NO indication of a crime-

    secure the premise and leave written notice of LEO action

    upon completion of a security check officers should

    communicate necessary information to dispatch

    Officers will respond to various types of alarms: such as-

    burglary, robbery, panic, fire, medical

    the type and location of an alarm will dictate the officer's

    response and tactics

    (alarms) factors to consider:

    life-threatening situations, danger to public, or a significant loss of property.

    Who may tell dispatch the cause of the alarm

    alarm company

    some alarms may be

    audible, some may be silent

    adjust you resoponse to an alarm call base upon

    the type of alarm (lights and sirens versus a stealthy approach)

    whatever the alarm type or purpose,

    be aware of your surroundings and anticipate unknown risks

    some agency policies require at least two officers to respond to

    alarm calls

    other agencies make the second officer available under certain _______ or at the _____ of the initial responding officer.

    2 request

    (alarms) officers should park their patrol vehicle an appropriate distance from

    the building or residence

    (alarms) the location you should park/ choose depends on

    the situation

    if you inadvertently drive past the address

    keep driving and stop farther down the street or around the corner.

    upon arrival the officer should

    attempt to identify the cause of the alarm

    you will use investigative techniques to identify the cause of the alarm, such as:

    observing the location and environment, interviewing people present, and getting information provided throught dispatch

    information provided by dispactch during an alarm that will help with the officers investigative techniques

    suspect discription, false alarm notification, and "key holder" response.

    False alarms can be caused by:

    weather conditions, power outages, unitentional activation, open doors, or unknown causes.

    (alarms) if you arrive on the scene and determine suspects are present,

    develop a tactical plan to apprehend the suspects.

    (alarm, suspect present) factors to consider:

    establishing a perimeter, the suspect's knowledge of the police presence, if you need to conduct a building search, and if you should call for additional resources. (canine, tactical team)

    (alarms) if a crime has occured with NO SUSPECTS present and a significant amount of time has lapsed

    secure the scene and begin a investigaton

    officers may respond to noncriminal or unknown alarms such as:

    fire or medical alarms

    (alarms- noncriminal or unknown)
    officers job in this situation is to

    identify the issue and notify the proper agency to resolve the incident. (you should assist the other agencies as needed)

    an officer may observe, recieve a resident report, or be assigned to an incident that presents an

    enviromental hazard

    (environmental hazards) to ensure the safety of life and property,

    the officer may need to evacuate residents from the incident area or building quickly and professionally.

    possible environmental hazards can include:

    hurricane, gas leak, spill on the roadway, waterlift station malfunction, sink hole, flash flood, and fire

    officers need to understand that they cannot force individuals to evacuate

    except under emergency circumstances

    (evacuations) upon arrival, immediately asses the scene and determine the

    hazard level

    (evacuations) take into consideration any environmental factors such as:

    wind direction and topography of area

    flash flood would require an evacuation of the buildings or areas

    in the path of the flood

    proper scene assesment

    helps when selecting the appropriate protective equipment

    if there is a gas leak:

    refrain from using potential ignition sources such as: road flares or open flames

    immediately identify the safest and most efficient route to


    evacuating residents may have __ or other ______ of value they wish to take with them

    pets, animals

    establish a perimeter for the building or area based on the

    type of environmental hazard

    the perimeter in a environmental hazard may______ or contract as environmental factors change:


    you should locate and notify any property owners or residents within the vicinity of the environmental hazard by making

    door-to-door contact, or by initiating media alerts and other public notification system

    door-to-door contact, initiating media alerts, and other public notification system are made to

    communicate specific information regarding the hazard.

    do not allow evacuated occupants to re-enter until

    the situation has returned back to normal

    (evacuations) communicate to dispatch any information regarding persons with

    special needs

    (evacuations) request and use resources from other organzations and agencies as needed, such as:

    utilities, civic volunteer organizations, and police reserve units.

    clear directions and supervision should be given in order to

    safely and effectively evacuate residents or animals.

    (evactuations) individuals should be advised to bring personal items such as:

    medication, medical aids, or mobility devices

    incidents involving environmental hazards can turn into a

    rescue situation

    while arriving at a scene involving a trapped person:

    survey the scene to determine the degree of danger, the number of involved parties, and the need for additional resources.

    situations that involve a trapped person may pose significant hazards such as:

    fire, smoke inhalation, risk of drowning, falling debris, unstable ground, or electrical wires

    (evacuate) you should ensure the safety of any bystanders by

    estimating the perimeter of the scene and restricting bystander access into the area

    restricting bystanders may require additional emergency responders such as:

    fire department, EMS, hazmat team, city utilities

    critical emergency: "that require immediate action by the officer"

    someone trapped in a house on fire, a vehicle in the water and sinking, or a collapsed building.

    if a critical emerrgency exist, immediately:

    contact dispatch to request additional resources

    prior to taking action reponding to a trapped person, consider:

    your level of training, experience, available equipment, and physical ability

    (evacuations) Officers may consider requesting assistance from the:


    when taking immediate action, an officer must balance the:

    duty to act with officer safety

    you can't help the victim if you

    become a victim

    depending on the SCOPE of the incident,

    ICS may need to be implemented

    (Evacuations) when additonal resources have arrived, relay incident information to include any

    known hazards, location and number of victims, injuries to victims, and any action you have taken

    noncustodial transport

    is when an officer provides transportation to an individual that is not under arrest (when an individual has voluntarily accepted or requested transport to a specified location

    while noncustodial transports are not always legally required:

    agencies may conduct them to strenghten community relationships

    noncustodial transports are performed for a variety of reasons such as:

    assisting endangered people, aiding people with disabled vehicles, or investigating a situation

    evaluate the urgency of the need when considering

    a noncustodial transport

    officers may not be legally required to provide noncustodial transports in situations such as:

    a ride to the gas station, or to a bus stop

    prioritize request for transport based on

    circumstances such as legal duty, call volume, availabilty of resources, and agency policies and procedures.

    in order to provide the appropriate noncustodial transport services

    you should have a working knowledge of local resources and service providers.

    an officer may be legally required to conduct noncustodial transport for victims of certain crimes such as:

    domestic violence, sexual battery, or child abuse.

    special circumstances for transporting

    juveniles, members of the opposite sex, and victims

    prior to placing a person in a patrol vehicle

    verify the individuals identity and conduct a patdown for weapons

    ensure the person's seatbelt is ssecurely fastened, notify dispatch of the person's identity

    beginning and ending vehicle mileage, starting location and the intended destination. (advise dispatch of any delays or changes during the noncustodial transport

    (animal complaints) officers may respond to calls involving

    wild, domestic, and exotic animals

    domestic animals

    livestock as well as family pets such as: dogs and cats

    common calls involving wildlife include

    alligators, snakes, bears, raccoons, and birds

    exotic animals

    pythons, parrots, and monitor lizards; are animals that are not native to Florida

    (animal complaints) identify any immediate threat and

    any injury to people requiring first aid.

    determine if the animal if the animal is

    running free, contained, injured, or aggressive

    consider your officers level of experience and training before attempting to capture

    or handle any animal

    officer and public safety are the

    highest priority

    (animal) consider additional resources if needed including

    EMS, emergency animal clinics, animal control, FWC, wildllife rehabilitators, and nuisance animal trappers.

    (animal) if personal or public safety is threatened

    officers MAY use appropriate equipment and force

    two common ways offices recieve an assignment to make a death notification:

    when the officer's agency conducts a death investigation, and when request from other jurisditions are recieved through teletype

    (notifiying next of kin) the officer should obtain the name:

    address and telephone number of the deceased person's next of kin using the criminal justice database

    if the next of kin lives in the same local area as the deceased person

    the officer should notify them in person

    (notifying next of kin) youo should be aware of

    cultural and religioius issues involved in handling this delicate situation

    Before attempting to deliver a death notification

    try to identify any languauge or cultural barriers

    a victim advocate, religious leader, or interpreter

    may prove very helpful when you must notify family memeber or significant other of the death of a loved one

    on scene if you can determine the family's religious prefence

    you may contact their religious leader to aid in the grieving process.

    (NNOK) when responding in person

    request a backup officer

    Notifying the next of kin is a

    nonconfrontatioinal situation

    If relatives live out of state or town

    contact the local law enforcement agency in that area and reguest that one of their officers make the notification

    how do you obtain another agency's telephone number?

    by contacting dispatch

    when you make contact with the next of kin it is your responsibility to

    answer their questions concerning the deceased person's location and the circumstances surrounding the death (this will assist the family with their loss)

    if the investigation does not permit you to provide answers about the circumstances surrounding the death

    explain this to the family

    Be careful to avoid typical cliches (') such as:

    "I know how you feel" of "God never gives us more than we can handel"

    recommendations when making a death notification:

    1 be absolutely certain of the identity of the deceased
    2 make a clear statement that the death has occured
    3 allow time for venting of feelings
    4 obtain medical help if needed
    5 assist in notifying significant others
    6 make referrals for follow-up support service
    7 Describe the procedure for identifying the deceased

    special events may include

    security for the event facility, attendees, and employees

    officers may also be required to provide security in escorting a

    money courier at the event

    sporting events, concerts, fairs, and political rallies

    are some examples of events you may be assigned to cover

    during special events first report to the

    command post for the event and check in for a pre-detail briefing.

    the briefing information may include

    level of enforcement, procedures for arrest or ejection, prohibited items, and other areas of concern

    information, equipment, and assignments

    will also be provided in the briefing

    See More

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