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100 True/False questions

  1. Standard size paper and envelope for business correspondence isOmission of all punctuation

          

  2. Scheduling patients with the same medical complaints on the same day isGroup scheduling

          

  3. A correctly addressed envelope includesFuture events arranged in chronological order

          

  4. Which factor is not included when determining the level of service for E&M codesPreferred Provider Organization (PPO)

          

  5. When adding information to the medical record new notes are addedA copy of the letter is sent to Dr. Jones

          

  6. In double entry bookkeeping the original entry is put onto theDaily Log

          

  7. A tickler file isFuture events arranged in chronological order

          

  8. Which of the following is the purpose of records1. Storage
    2. Arranging
    3. Accessibility
    4. Classifying

          

  9. This type of call allows more than one person in more than one place to talk simultaneouslyConference call

          

  10. The bank statement is reconciled withThe checkbook

          

  11. Which of the following is not included in a memorandumPersonal letters and postcards

          

  12. When a shipment of supplies is received the supplies should be check against theEnclosed packing slip

          

  13. Which of the following calls require immediate transfer to the physicianbacking up

          

  14. Ideally a telephone should be answered before theThird ring

          

  15. Which of the following abbreviations is not correctHGB

          

  16. When making an appointment which of the following is not neededTimes not available

          

  17. A V-codeRefers to factors that influences health status

          

  18. In the problem oriented medical record (PORM) system the initial database includesA numbered list of present problems

          

  19. The appointment system of the office should take into account the needs of theIn consecutive order without large gaps

          

  20. A history and physical usually contains all of the following exceptOperating manuals

          

  21. Which of the following types of scheduling allows for the most efficient use of staff materials and facilitiesComplimentary close

          

  22. A good telephone technique is aLow pitched and expressive voice

          

  23. When money is placed in an account, which of the following documents is preparedW-4 Form

          

  24. Witch of the following requires an ICD-9-CM codeIrritable bowel syndrome

          

  25. What piece of mail should be placed on top when sorting the physician's mailEnvelope marked personal

          

  26. ICD-9-CM codes that refer to factors that may influence the patients health status areDiagnosis

          

  27. The universal claim form developed by Health Care Financing Administration (HCFA) isEnclosure

          

  28. The file fold label for Jennie Holmes Mathis should beHolmes Mathis, Jennie

          

  29. Which of the following characteristics of a receptionist might make an impression on a patient1. Appearance
    2. Professionalism
    3. Manners
    4. Attitude

          

  30. The federal insurance program that provides for the medically indigent isMedicaid

          

  31. When it is 4:00 pm New York City what time is it in Seattle WA1:00 pm

          

  32. Which type of insurance organization uses the fee for services concept1. Storage
    2. Arranging
    3. Accessibility
    4. Classifying

          

  33. If a patient calls to cancel his or her appointmentAnn Stephenson-Bailey

          

  34. An error was made in charting the patients record. The method used to correct the error is toPosting

          

  35. Patients who are always late or who habitually cancel appointments should be scheduledAt the end of the day

          

  36. the notation c: Julia Jones MD meansA copy of the letter is sent to Dr. Jones

          

  37. Which of the following must be sent by first class mailbacking up

          

  38. A numeric filing system requires the use ofLedger card totals and account receivable balance

          

  39. Appropriate information to include in a patient information brochure would beInvasion of privacy

          

  40. Which is not true about a postage meterInitials come before complete names

          

  41. Which is not part of basic information obtained at the patients first visitDiagnosis

          

  42. Which coding system is not associated with medical proceduresComplimentary close

          

  43. A credit balance on a account occurs whneThe patient pays in advance

          

  44. the most common color coding system color codes theAgenda

          

  45. When preparing the appointment matrix the first action is to indicateInsurance information

          

  46. A patient refuses to follow medical advice and the physician decides to terminate the relationship the letter to the patient should state all of the following exceptComplimentary close

          

  47. When the word confidential is to be typed on the envelope it should be placedImmediately

          

  48. An illness that existed before an insurance policy is written is known asPreexisting condition

          

  49. Under a managed care plan the physician agrees toAccept predetermined fees

          

  50. The correct way to indicate an enclosure notation isOmission of all punctuation

          

  51. A fee profile is derived fromPhysician charges

          

  52. The smallest piece of information that the computer can process is abit

          

  53. The scheduling system based on scheduling similar appointments or procedures together is calledGrouping

          

  54. Which of the following are evaluation and management (E&M) descriptors1. Physical examination
    2. School physical
    3. Well baby check up
    4. Preoperative physical

          

  55. Which is not true of certified mailInsurance coverage is available

          

  56. An E code in the ICD-9-CM coding systemDirectory

          

  57. Appointment should be scheduledFuture events arranged in chronological order

          

  58. All of the following would require a current procedural terminology cpt code exceptDiarrhea

          

  59. Which group of patients should be escorted to the examination room and given instructions on what they are to do1. Storage
    2. Arranging
    3. Accessibility
    4. Classifying

          

  60. In a alphabetical file which is filed firstAnn Stephenson-Bailey

          

  61. The record of the proceedings of a meeting are theAgenda

          

  62. the complimentary close of a letter is typed how many lines below the last line of the bodyAgenda

          

  63. Which of the following hospital records may be released by the authorization of the attending surgeon onlyAnother physician

          

  64. A master list of equipment inventory includes all of the following except theOperating manuals

          

  65. The most formal of complimentary closings isSee also

          

  66. A superbill provides which of the followingW-4 Form

          

  67. A patient has not been seen in the office for 2 years the patients record would be found in theDiagnosis

          

  68. Patient information that is released without patients authorization might result in legal charge ofInvasion of privacy

          

  69. The two letter abbreviation for Nebraska isNE

          

  70. Which of the following circumstances would waive the need for a written release of medical recordsA subpoena

          

  71. A medicare claim for a deceased beneficiary may be paid directly to the physician ifAnother physician

          

  72. Dear Mrs. May is an example ofMixed punctuation

          

  73. A new employee must complete which of the followingPhysician charges

          

  74. The index of files on a disk is theDirectory

          

  75. An important consideration when deciding how to position the computer monitor at the reception desk isPatient confidentiality

          

  76. Third party participation in an office indicates the relationships among thePhysician, patient and insurance company

          

  77. If a patients account has been turned over to a collection agency and the patient calls about the bill the patient should be toldTo deal with the collection agency

          

  78. Patients ledger cards should be keptIn a separate ledger file

          

  79. The entry editing manipulation and storage of text using the computer isEnclosure

          

  80. How much postage is required for a first class letter that weighs 3 oz if the first ounces cost .34 and each additional ounce is .25Directory

          

  81. This procedure protects against the loss of dataInsurance claim

          

  82. Open punctuation is characterized byAbsence of punctuation after the salutation and a comma after the complimentary closed

          

  83. Which is an example of a third party payorInitials come before complete names

          

  84. A major advantage of using a computer for word processing isExtensive editing capability

          

  85. Which letter style requires the complimentary closing and typed signature be placed in line with the left margin of the body of the letterFull block style

          

  86. Which of the following protects data from loss1. Storage
    2. Arranging
    3. Accessibility
    4. Classifying

          

  87. Which is correct for an inside addressDavid Roberts M.D.

          

  88. Which is not an indexing ruleInitials come before complete names

          

  89. SOAP is an acronym forLedger card totals and account receivable balance

          

  90. Witch of the following is demographic information included in a medical recordDate of birth

          

  91. A claim may be rejected by an insurance company because of the omission ofPreexisting condition

          

  92. Who is the legal owner of the information in a patients medical recordThe patient

          

  93. The second page of a two page letter contains which of the following in the headingName, page number, and date

          

  94. A direction to consider additional codes isOmission of all punctuation

          

  95. When the medical office works on a fixed appointment schedule and a patient arrives without an appointment requesting to see the physician the patientShould be squeezed in for a brief visit so the physician can decide what the next treatment step should be

          

  96. Which information is not essential for the surgery scheduler when requesting a surgery dateImmediately

          

  97. Mail that is opened accidentally should beInitials come before complete names

          

  98. A trial balance is a comparison ofThe patient pays in advance

          

  99. The process of transferring an amount from the day sheet to the ledger isMedicaid

          

  100. All checks received as payment for charges should be endorsedDavid Roberts M.D.