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100 True/False questions

  1. Standard size paper and envelope for business correspondence isOmission of all punctuation


  2. Scheduling patients with the same medical complaints on the same day isGroup scheduling


  3. A correctly addressed envelope includesFuture events arranged in chronological order


  4. Which factor is not included when determining the level of service for E&M codesPreferred Provider Organization (PPO)


  5. When adding information to the medical record new notes are addedA copy of the letter is sent to Dr. Jones


  6. In double entry bookkeeping the original entry is put onto theDaily Log


  7. A tickler file isFuture events arranged in chronological order


  8. Which of the following is the purpose of records1. Storage
    2. Arranging
    3. Accessibility
    4. Classifying


  9. This type of call allows more than one person in more than one place to talk simultaneouslyConference call


  10. The bank statement is reconciled withThe checkbook


  11. Which of the following is not included in a memorandumPersonal letters and postcards


  12. When a shipment of supplies is received the supplies should be check against theEnclosed packing slip


  13. Which of the following calls require immediate transfer to the physicianbacking up


  14. Ideally a telephone should be answered before theThird ring


  15. Which of the following abbreviations is not correctHGB


  16. When making an appointment which of the following is not neededTimes not available


  17. A V-codeRefers to factors that influences health status


  18. In the problem oriented medical record (PORM) system the initial database includesA numbered list of present problems


  19. The appointment system of the office should take into account the needs of theIn consecutive order without large gaps


  20. A history and physical usually contains all of the following exceptOperating manuals


  21. Which of the following types of scheduling allows for the most efficient use of staff materials and facilitiesComplimentary close


  22. A good telephone technique is aLow pitched and expressive voice


  23. When money is placed in an account, which of the following documents is preparedW-4 Form


  24. Witch of the following requires an ICD-9-CM codeIrritable bowel syndrome


  25. What piece of mail should be placed on top when sorting the physician's mailEnvelope marked personal


  26. ICD-9-CM codes that refer to factors that may influence the patients health status areDiagnosis


  27. The universal claim form developed by Health Care Financing Administration (HCFA) isEnclosure


  28. The file fold label for Jennie Holmes Mathis should beHolmes Mathis, Jennie


  29. Which of the following characteristics of a receptionist might make an impression on a patient1. Appearance
    2. Professionalism
    3. Manners
    4. Attitude


  30. The federal insurance program that provides for the medically indigent isMedicaid


  31. When it is 4:00 pm New York City what time is it in Seattle WA1:00 pm


  32. Which type of insurance organization uses the fee for services concept1. Storage
    2. Arranging
    3. Accessibility
    4. Classifying


  33. If a patient calls to cancel his or her appointmentAnn Stephenson-Bailey


  34. An error was made in charting the patients record. The method used to correct the error is toPosting


  35. Patients who are always late or who habitually cancel appointments should be scheduledAt the end of the day


  36. the notation c: Julia Jones MD meansA copy of the letter is sent to Dr. Jones


  37. Which of the following must be sent by first class mailbacking up


  38. A numeric filing system requires the use ofLedger card totals and account receivable balance


  39. Appropriate information to include in a patient information brochure would beInvasion of privacy


  40. Which is not true about a postage meterInitials come before complete names


  41. Which is not part of basic information obtained at the patients first visitDiagnosis


  42. Which coding system is not associated with medical proceduresComplimentary close


  43. A credit balance on a account occurs whneThe patient pays in advance


  44. the most common color coding system color codes theAgenda


  45. When preparing the appointment matrix the first action is to indicateInsurance information


  46. A patient refuses to follow medical advice and the physician decides to terminate the relationship the letter to the patient should state all of the following exceptComplimentary close


  47. When the word confidential is to be typed on the envelope it should be placedImmediately


  48. An illness that existed before an insurance policy is written is known asPreexisting condition


  49. Under a managed care plan the physician agrees toAccept predetermined fees


  50. The correct way to indicate an enclosure notation isOmission of all punctuation


  51. A fee profile is derived fromPhysician charges


  52. The smallest piece of information that the computer can process is abit


  53. The scheduling system based on scheduling similar appointments or procedures together is calledGrouping


  54. Which of the following are evaluation and management (E&M) descriptors1. Physical examination
    2. School physical
    3. Well baby check up
    4. Preoperative physical


  55. Which is not true of certified mailInsurance coverage is available


  56. An E code in the ICD-9-CM coding systemDirectory


  57. Appointment should be scheduledFuture events arranged in chronological order


  58. All of the following would require a current procedural terminology cpt code exceptDiarrhea


  59. Which group of patients should be escorted to the examination room and given instructions on what they are to do1. Storage
    2. Arranging
    3. Accessibility
    4. Classifying


  60. In a alphabetical file which is filed firstAnn Stephenson-Bailey


  61. The record of the proceedings of a meeting are theAgenda


  62. the complimentary close of a letter is typed how many lines below the last line of the bodyAgenda


  63. Which of the following hospital records may be released by the authorization of the attending surgeon onlyAnother physician


  64. A master list of equipment inventory includes all of the following except theOperating manuals


  65. The most formal of complimentary closings isSee also


  66. A superbill provides which of the followingW-4 Form


  67. A patient has not been seen in the office for 2 years the patients record would be found in theDiagnosis


  68. Patient information that is released without patients authorization might result in legal charge ofInvasion of privacy


  69. The two letter abbreviation for Nebraska isNE


  70. Which of the following circumstances would waive the need for a written release of medical recordsA subpoena


  71. A medicare claim for a deceased beneficiary may be paid directly to the physician ifAnother physician


  72. Dear Mrs. May is an example ofMixed punctuation


  73. A new employee must complete which of the followingPhysician charges


  74. The index of files on a disk is theDirectory


  75. An important consideration when deciding how to position the computer monitor at the reception desk isPatient confidentiality


  76. Third party participation in an office indicates the relationships among thePhysician, patient and insurance company


  77. If a patients account has been turned over to a collection agency and the patient calls about the bill the patient should be toldTo deal with the collection agency


  78. Patients ledger cards should be keptIn a separate ledger file


  79. The entry editing manipulation and storage of text using the computer isEnclosure


  80. How much postage is required for a first class letter that weighs 3 oz if the first ounces cost .34 and each additional ounce is .25Directory


  81. This procedure protects against the loss of dataInsurance claim


  82. Open punctuation is characterized byAbsence of punctuation after the salutation and a comma after the complimentary closed


  83. Which is an example of a third party payorInitials come before complete names


  84. A major advantage of using a computer for word processing isExtensive editing capability


  85. Which letter style requires the complimentary closing and typed signature be placed in line with the left margin of the body of the letterFull block style


  86. Which of the following protects data from loss1. Storage
    2. Arranging
    3. Accessibility
    4. Classifying


  87. Which is correct for an inside addressDavid Roberts M.D.


  88. Which is not an indexing ruleInitials come before complete names


  89. SOAP is an acronym forLedger card totals and account receivable balance


  90. Witch of the following is demographic information included in a medical recordDate of birth


  91. A claim may be rejected by an insurance company because of the omission ofPreexisting condition


  92. Who is the legal owner of the information in a patients medical recordThe patient


  93. The second page of a two page letter contains which of the following in the headingName, page number, and date


  94. A direction to consider additional codes isOmission of all punctuation


  95. When the medical office works on a fixed appointment schedule and a patient arrives without an appointment requesting to see the physician the patientShould be squeezed in for a brief visit so the physician can decide what the next treatment step should be


  96. Which information is not essential for the surgery scheduler when requesting a surgery dateImmediately


  97. Mail that is opened accidentally should beInitials come before complete names


  98. A trial balance is a comparison ofThe patient pays in advance


  99. The process of transferring an amount from the day sheet to the ledger isMedicaid


  100. All checks received as payment for charges should be endorsedDavid Roberts M.D.