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50 True/False questions

  1. Perceived QualityBased on customer's experience before, during and after they purchase a product

          

  2. AestheticsWhat different functions or tasks can the product perform

          

  3. ServiceabilityWhat is the ease of fixing or repairing the product if it fails

          

  4. ISO Certified Suppliers are Frequently Preferred by Procurement Departments-They have to conform to an externally defined set of standards for quality and delivery of service
    -They are usually more open to sharing supply chain information
    -They welcome building relationships with their customers
    -Formal processes in place for continual
    improvement
    - easier for procurement to initially qualify and
    periodically audit
    -Certification is done by an external register agency
    -Recertified every three years

          

  5. Engineer to Order (ETO) START hereis used when products are unique and extensively customized for the specific needs of individual customers

          

  6. TQM's basic conceptual elements are:Just-in-Time (JIT)
    Materials Requirements Planning (MRP)
    Design for Manufacture (DFM)
    Design for Logistics (DFL)

          

  7. ISO 9000:2005- covers the basic concepts and language

          

  8. ConformanceDoes the product meet its specifications as designed

          

  9. Brand poweris the measure of customer preference based on reputation, product quality and supply chain capabilities

          

  10. Four approaches to achieve this are:Modular or adjustable product building blocks
    Predictable components/functions interactions
    Standardized process/skill building blocks
    Reasonable lead times, steps, work content

          

  11. Standards in the ISO 14000 series are:ISO 14001 - Specification of Environmental Management Systems
    ISO 14004 - Guideline Standard
    ISO 14010 through ISO 14015 - Environmental Auditing and Related Activities
    ISO 14020 through ISO 14024 - Environmental Labeling
    ISO 14031 through ISO 14032 - Environmental Performance Evaluation
    ISO 14040 through ISO 14043 - Life Cycle Assessment
    ISO 14050 - Terms and Definition

          

  12. Just-in-time (JIT) InterfacesPurchased materials and components arrive at the manufacturing or assembly point just at the time they are required for the transformation process
    Raw material and work in process inventories are minimized
    Demand for materials depends on the finalized production schedule
    Close cooperation with suppliers is essential!
    Lot sizes are as low as one unit

          

  13. Varietyinvolves frequent product runs and high repetition of small lot sizes

    -Processes that can rapidly switch production from one product to another while retaining efficiency are said to have economy of scope

          

  14. Design for ManufactureDoes the product meet its specifications as designed

          

  15. DurabilityThe actual life expectancy of the product

          

  16. Market Characteristics:Sufficiently large customer segment that values "translatable variety"
    Turbulent, dynamic market
    Unpredictable demand - but not entirely unpredictable!
    Little impact of regulation or other constraints (designer drugs?

          

  17. Job shopis traditionally treated according to the principle of economy of scale

    -Average cost to produce product declines as manufacturing volume increases
    -Particularly important when high fixed costs are present

          

  18. The Elements of Lean ProductionWaste Reduction
    Lean Supply Chain Relationships
    Lean Layouts
    Inventory & Setup Time Reduction
    Small Batch Scheduling
    Continuous Improvement
    Workforce Empowerment

    Lean, in particular Value Stream mapping, is a great tool in administrative processes

          

  19. Design for Logistics InterfaceDesign for logistics concept incorporates the requirements and framework for logistical support of the product in the early phases of product development

    Considers:
    What we are going to make
    How we are going to make it
    What logistics capabilities do we need
    How we are going to integrate our suppliers into the process
    Any subassembly manufacture by suppliers
    The need for outsourcing of some parts or assemblies

          

  20. Logistical InterfacesResources must be procured, positioned, and coordinated as needed to support the manufacturing strategy selected

          

  21. Primary Objectives of Lean Systems1.)Produce only the products that customers want
    2.)Produce products only as quickly as customers want them
    3.)Produce products with perfect quality
    4.)Produce in the minimum possible lead times
    5.)Produce products with features that customers want and no others

    6.)Produce with no waste of labor, materials or equipment; designate a purpose for every movement to leave zero idle inventory.
    7.)Produce with methods that reinforce the occupational development of workers

          

  22. PerformanceDoes the product meet its specifications as designed

          

  23. BatchProduct variety: High
    Volume: low
    Strategy: ETO/MTO/ATO
    Lead time: Long

          

  24. Management Standards have been Established by the ISO in both Quality and EnvironmentISO 14001 - Specification of Environmental Management Systems
    ISO 14004 - Guideline Standard
    ISO 14010 through ISO 14015 - Environmental Auditing and Related Activities
    ISO 14020 through ISO 14024 - Environmental Labeling
    ISO 14031 through ISO 14032 - Environmental Performance Evaluation
    ISO 14040 through ISO 14043 - Life Cycle Assessment
    ISO 14050 - Terms and Definition

          

  25. ReliabilityLikelihood that the product will perform throughout its expected life

          

  26. Make to Order (MTOfeatures economies of scale, large volumes, long production runs, low variety, and distribution channels
    Note: The textbook refers to this as Make to Plan (MTP)

          

  27. Assemble to Order (ATO)is when base components are made, stocked to forecast, but products are not assembled until customer order is received
    Manufacturing postponement practiced here

          

  28. TCMProduct variety: High
    Volume: low
    Strategy: ETO/MTO/ATO
    Lead time: Long

          

  29. What do the following stakeholders want/expect from manufacturing?Sales & Marketing
    Design/Development
    Finance
    Quality

          

  30. FeaturesWhat different functions or tasks can the product perform

          

  31. ISO 9001:2008- covers the basic concepts and language

          

  32. The Elements of Lean Production - The Seven WastesOverproducing
    Waiting - Excess idle machine & operator & inventory wait time
    Transportation
    Over-processing - Non-value adding manufacturing & other activities
    Excess Inventory
    Excess Movement
    Scrap & Rework

          

  33. Line flowis the measure of elapsed time between release of a work order to the shop floor and completion of all work on the product to achieve ready-to-ship status

          

  34. ISO 19011:2011 -sets out guidance on internal and external audits of quality management systems.

          

  35. Lead timeis the measure of elapsed time between release of a work order to the shop floor and completion of all work on the product to achieve ready-to-ship status

          

  36. Manufacturing terms-Constraints interact with volume and variety to create realistic manufacturing plans
    -Capacity is how much can you produce in a given unit of time
    -Equipment considers how flexible it is
    -Is one particular piece a bottleneck?
    -Setup/Changeover considers how quickly can you
    change from one variety of product to another

          

  37. ISO 14000—International Environmental Standard-manage the environmental effect of their business practices.
    -manages the environment inside it's facilities and the immediate outside environment
    - analysis of the entire life cycle of a product
    - do not mandate a particular level of pollution
    -does not release a company from any national or local regulations

          

  38. ISO 9004:2009 -focuses on how to make a quality management system more efficient and effective

          

  39. Total Cost of Manufacturing (TCM) (aka Total Delivered Cost) includes:Procurement and production activities
    Inventory and warehousing activities
    Transportation activitie

          

  40. Product/Process Characteristics:Modular or adjustable product building blocks
    Predictable components/functions interactions
    Standardized process/skill building blocks
    Reasonable lead times, steps, work content

          

  41. Total Quality Management (TQM)is a philosophy focused on meeting customer expectations with respect to all needs, across all company functions, and recognizing all customers, both internal and external
    It is a total, organization-wide activity versus a technical task

          

  42. Lean Systems-Lean is a philosophy that is focused on the customer
    -Defining principle is the elimination of "waste". Waste is anything that does not add value for the customer
    -Lean emphasizes the minimization of the amount of all resources (including time) used in the operation of a company

          

  43. Make to Stock (MTS)) relies on relatively small quantities, but more complexity
    Requires much interaction with customer to work out design and specification
    Usually shipped direct to customer
    Can utilize postponement

          

  44. Quality levelThree sigma quality level
    Produces defect free product 99.74 percent of the time
    66,807 defects per million parts produced

    Six sigma quality level
    Produces defect free product 99.99966 percent of the time
    3.4 defects per million parts produced

          

  45. What ISO providesThree sigma quality level
    Produces defect free product 99.74 percent of the time
    66,807 defects per million parts produced

    Six sigma quality level
    Produces defect free product 99.99966 percent of the time
    3.4 defects per million parts produced

          

  46. Continuious flowProduct variety: Limited
    Volume: High
    Strategy: ATO/MTS
    Lead time: Short

          

  47. Volumeis traditionally treated according to the principle of economy of scale

    -Average cost to produce product declines as manufacturing volume increases
    -Particularly important when high fixed costs are present

          

  48. Mass Customizationfeatures economies of scale, large volumes, long production runs, low variety, and distribution channels
    Note: The textbook refers to this as Make to Plan (MTP)

          

  49. Six sigma conceptsHow well the product performs in comparison to how it was designed to perform

          

  50. Materials Requirements Planning (MRP) InterfacesProcurement has a key role in insuring all the components are obtained on time to make an end item
    Key information requirement is the bill of materials (BOM)
    Particularly for more complex manufacturing (i.e., MTO, ETO) where large numbers of components or subassemblies are used to produce a final product

    -Planning sometimes spans multiple manufacturing locations